Guest Services Ambassador

4 weeks ago


Sunninghill, United Kingdom Coworth Park Full time

About the Role

We are seeking a highly skilled and enthusiastic Guest Services Assistant to join our team at Coworth Park. As a Guest Services Assistant, you will be responsible for providing exceptional customer service to our guests, ensuring they have a warm and welcoming experience during their stay.

Key Responsibilities

  • Welcoming guests in a professional and courteous manner, ensuring they feel at home and receive the best possible experience.
  • Handling luggage delivery and collection, providing a seamless and efficient service.
  • Providing a positive first impression of the hotel to all passers-by and visitors.
  • Showing flexibility and creativity in dealing with guests' special requests and challenges.

What You'll Bring

  • A strong customer service ethic and excellent communication skills.
  • The ability to work well in a team and provide a positive contribution to our hotel's culture.
  • English is the primary language used in our hotel, and you will be able to communicate comfortably in this language.

Benefits

  • Fantastic employee bonus scheme and excellent service charge.
  • Complimentary stays, including breakfast, across the Dorchester Collection Hotels - up to 48 nights every year.
  • 50% F&B discount at selected bars and restaurants within the Dorchester Collection.
  • Vibrant social events that bring employees together.
  • Amazing benefits, including discounts in various high street and online shops, enhanced family leave entitlements, and a competitive Private Pension Scheme.
  • Apprenticeship, training, and development opportunities.
  • Up to £1000 bonus when you recommend a friend.
  • Access to immediate wellbeing advice, because We Care about our employees.


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