Guest Services Ambassador
4 weeks ago
About the Role
We are seeking a highly skilled and enthusiastic Guest Services Assistant to join our team at Coworth Park. As a Guest Services Assistant, you will be responsible for providing exceptional customer service to our guests, ensuring they have a warm and welcoming experience during their stay.
Key Responsibilities
- Welcoming guests in a professional and courteous manner, ensuring they feel at home and receive the best possible experience.
- Handling luggage delivery and collection, providing a seamless and efficient service.
- Providing a positive first impression of the hotel to all passers-by and visitors.
- Showing flexibility and creativity in dealing with guests' special requests and challenges.
What You'll Bring
- A strong customer service ethic and excellent communication skills.
- The ability to work well in a team and provide a positive contribution to our hotel's culture.
- English is the primary language used in our hotel, and you will be able to communicate comfortably in this language.
Benefits
- Fantastic employee bonus scheme and excellent service charge.
- Complimentary stays, including breakfast, across the Dorchester Collection Hotels - up to 48 nights every year.
- 50% F&B discount at selected bars and restaurants within the Dorchester Collection.
- Vibrant social events that bring employees together.
- Amazing benefits, including discounts in various high street and online shops, enhanced family leave entitlements, and a competitive Private Pension Scheme.
- Apprenticeship, training, and development opportunities.
- Up to £1000 bonus when you recommend a friend.
- Access to immediate wellbeing advice, because We Care about our employees.
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