Guest Services Ambassador
4 weeks ago
About the Role
We are seeking a highly skilled Guest Services Assistant to join our team at Coworth Park. As a Guest Services Assistant, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is nothing short of perfect.
Key Responsibilities
- Welcoming guests in a professional and courteous manner, creating a warm and hospitable atmosphere that makes them feel at home.
- Handling luggage delivery and collection with efficiency and care.
- Providing a positive first impression of the hotel to all passers-by and visitors.
- Showing flexibility and creativity in dealing with guests' special requests and challenges.
What We Offer
- A competitive salary and excellent benefits package.
- Opportunities for career growth and development within the company.
- A dynamic and supportive work environment.
- Access to our award-winning learning academy, providing you with the skills and knowledge to excel in your role.
Requirements
- Excellent communication skills and a strong customer service ethic.
- Ability to work well under pressure and as part of a team.
- Flexibility and adaptability in a fast-paced environment.
- English is the primary language used in our hotel, and you must be able to communicate comfortably in this language.
We Celebrate Diversity
Coworth Park is committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at humanresources.coworthpark@dorchestercollection.com
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