Guest Services Assistant
6 months ago
We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Services Assistant you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
**_
What you'll get_**
As a Guest Services Assistant at Coworth Park, here are just some of the great benefits you will receive:
- Fantastic Employee bonus scheme and Excellent Service charge
- Complimentary stays including breakfast across the Dorchester Collection Hotels - up to 48 nights every year
- 50% F&B discount at selected bars and restaurants within the Dorchester Collection
- Vibrant Social events that bring employees together including a Winter ball
- Amazing benefits such as discounts in various high street and online shops, enhanced family leave entitlements and competitive Private Pension Scheme
- Apprenticeship, training and development opportunities
- Up to £1000 bonus when you recommend a friend
- Access to immediate well being advice, because We Care about our employees
**_What you'll do_**
You'll love what you do and take pride in delighting our guests:
- You will be responsible for welcoming guests in a professional, courteous manner to ensure guests are immediately settled into a warm, hospitable atmosphere so they feel at home and to ensure our guests receives nothing but the best experience.
- Some of your duties will include to handle luggage delivery and collection
- As our Guest Services Assistant, you will provide all passers-by and visitors with a positive first impression of the hotel.
- You’ll also show flexibility and creativity in dealing with guests’ special requests and challenges that may arise during the day.
The items shared are the essence of a day in the life of a Guest Services Assistant, but we’ll make sure you are provided with specifics on how we care for our hotel
**_ What you'll bring_**
- Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Services Assistant you’ll have the opportunity to bring these to life and continue to create our legacy.
- Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
- English is the primary language used in our hotel. You can comfortably communicate in this language.
INDFOH
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