Guest Experience Director

6 days ago

Sunninghill, United Kingdom Coworth Park Full time

Immerse yourself in a culture that values inclusiveness and diversity at Coworth Park Hotel. As a Guest Experience Manager, you will be part of a dynamic team that strives to deliver exceptional service and create lasting memories for our guests.

With a strong focus on staff welfare and morale, you will work closely with the Director of Rooms and the Global Director of Guest Relations to achieve the highest standards in craft, service, and leadership.

Key Responsibilities:

  • Oversee the daily operational functions of the Guest Services and Guest Relations Departments to ensure seamless guest experiences.
  • Communicate effectively with all departments to create memorable stays for our guests.
  • Conduct annual performance reviews and training for the team to maintain exceptional service standards.
  • Liaise with the Director of Rooms to ensure efficient daily hotel operations.

Requirements:

  • Strong communication skills with a customer-centric approach.
  • Ability to live our company values of Passion, Personality, Respect, Working Together, and Creativity.
  • Proficient in English language to effectively communicate with guests and team members.

Coworth Park Hotel celebrates diversity and is committed to creating an inclusive work environment. If you require any accommodations during the application process, please contact our People & Culture team.

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