Guest Experience Manager

3 weeks ago


Sunninghill, United Kingdom Coworth Park Full time
About the Role

Coworth Park is seeking a highly skilled Guest Experience Manager to join our team. As a key member of our hotel's operations, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions with our guests.

Key Responsibilities
  • Oversee the daily operational functions of the Guest Services and Guest Relations Departments to ensure exceptional guest experiences.
  • Develop and implement strategies to build lasting relationships with our guests and create brand loyalty.
  • Collaborate with other departments to ensure alignment and effective communication.
  • Conduct annual performance reviews and training for the team, promoting staff welfare and morale.
  • Liaise with the Director of Rooms and Global Director of Guest Relations to ensure smooth hotel operations.
Requirements
  • Strong communication skills with a customer-centric approach.
  • Ability to lead and motivate a team to deliver exceptional results.
  • Excellent problem-solving and analytical skills.
  • Proficiency in English language.
  • Alignment with our values of Passion, Personality, Respect, Working Together, and Creativity.
What We Offer
  • Fantastic employee bonus scheme and excellent service charge.
  • Complimentary stays and breakfast across the Dorchester Collection Hotels.
  • 50% F&B discount at selected bars and restaurants.
  • Vibrant social events and team-building activities.
  • Competitive private pension scheme and rental deposit scheme.
  • Apprenticeship and training opportunities.
  • £1,000 bonus for successful referrals.


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