Guest Experience Manager

4 weeks ago


Sunninghill, United Kingdom Coworth Park Full time
About the Role

Coworth Park is seeking a highly skilled Guest Experience Manager to join our team. As a key member of our hotel's operations, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions with our guests.

Key Responsibilities
  • Oversee and manage the daily operational functions of the Guest Services and Guest Relations Departments to ensure exceptional guest experiences.
  • Develop and implement strategies to build lasting relationships with our guests and create brand loyalty.
  • Collaborate with other departments to ensure alignment and effective communication.
  • Conduct annual performance reviews and training for the team, promoting staff welfare and morale.
  • Liaise with the Director of Rooms and Global Director of Guest Relations to ensure smooth hotel operations.
Requirements
  • Strong communication skills with a customer service ethic.
  • Ability to communicate effectively in English.
  • Passion for delivering exceptional guest experiences.
  • Ability to work collaboratively with the team to achieve shared goals.
  • Strong problem-solving skills and attention to detail.
About Us

Coworth Park is a leading hotel that values diversity and inclusivity. We are committed to creating an environment where all employees and applicants feel valued and respected. If you require any accommodations during the application process, please contact our People & Culture team.



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