Customer Relationship Lead
3 weeks ago
About the Opportunity
We are seeking an experienced Customer Relationship Lead to join our team at Dice. In this role, you will be accountable for participating in cross-functional teams and managing relationships that drive consistent and dependable partnerships for delivery of our digital assessments.
Your key responsibilities will include:
- Managing Outreach & Communication (70%)
- Ensuring all customer service cases/matters are properly processed, handled, and resolved within a timely manner.
- Developing and implementing policies and processes that impact customers and operational procedures necessary to resolve customer inquiries.
- Managing cases for pre-administration and post-administration matters that meet service level agreements.
- Building and maintaining customer relationships to ensure all cases are resolved in a timely manner.
- Leading outreach efforts for Test Center renewals and Test Center Intake.
About You
You have:
- Strong organization and prioritization skills, with the ability to move forward multiple projects concurrently.
- Adept problem-solving skills, including using data to inform decisions and actions.
- Proven ability to build and manage customer relationships.
- Knowledge of Microsoft Office tools: PowerPoint, Word, & Excel.
- Experience leading complex customer issues and resolving those cases.
- Ability to collaborate and provide guidance to teammates on complex cases.
Salary: $120,000 - $150,000 per year
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