Senior Director of Customer Relationships

3 weeks ago

London, Greater London, United Kingdom Fastmarkets Full time

Fastmarkets is a leading price-reporting agency and information provider for global commodities. We're looking for an experienced professional to lead our customer success efforts as Senior Director of Customer Relationships. This role will be responsible for building and nurturing long-term, cross-functional partnerships with our top clients, delivering personalized solutions that exceed their expectations.

Job Description

The Senior Director of Customer Relationships will oversee the post-sales relationships with customers to ensure their satisfaction, retention, and ongoing success with our product. Key responsibilities include:

  • Client Relationship Management: Deliver the customer engagement strategy to ensure the team builds and maintains strong, long-term relationships with Fastmarkets' top clients.
  • Unlock Customer Value: Support the Account Management team to deliver transformational revenue growth exceeding 25% annually by ensuring the Customer Success Managers unlock customer value through workflow mapping.
  • Strategic Development: Deliver department goals and objectives that are aligned to the company's overall strategy for Customer Success, supporting the move from a tactical department to become more strategic.
Requirements

To be successful in this role, you'll need:

  • A proven track record of leading a global customer success team, fostering a high-performance culture with a high-value portfolio.
  • Experience making decisions based on data, ensuring clear objectives aligned to business KPIs, and launching initiatives to achieve results.
  • Strong knowledge of Salesforce and other CRM software solutions.
Compensation and Benefits

We offer a competitive salary of $130,000 - $160,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and generous PTO policy. Our office is located in London, UK, but we welcome remote work arrangements. We're committed to creating a diverse and inclusive work environment, where everyone feels valued and empowered to succeed.

  • Director of Customer Relationships

    4 weeks ago

    London, Greater London, United Kingdom 1 2 3 Kuechen Full time

    Job Title: Director of Customer RelationshipsWe are seeking an experienced Director of Customer Relationships to join our team in Hertfordshire.Company Overview:The Company is a well-established print business in the UK, committed to delivering exceptional customer experiences through personalized service and expert knowledge.Job Description:Lead the...

  • Customer Relationship Director

    4 weeks ago

    London, Greater London, United Kingdom Dunbar Brown Group Full time

    Job Title:Customer Relationship DirectorAbout the Role:We are seeking an experienced Customer Relationship Director to join our team at Dunbar Brown Group. The ideal candidate will have a proven track record in managing complex client relationships and driving revenue growth through client success.The successful candidate will be responsible for building and...

  • Charity Relationship Director

    3 weeks ago

    London, Greater London, United Kingdom Confederation of Service Charities Full time

    The Army Benevolent Fund is looking for a skilled Charity Relationship Director to lead its high-value relationships team.As a senior manager, you will be responsible for driving strategic partnerships, managing donor relationships, and overseeing financial governance.This role offers a competitive salary of £50,000 - £60,000 per year, along with a...

  • Director of Human Resources

    3 weeks ago

    London, Greater London, United Kingdom Director File Full time

    Director File is seeking a highly skilled and experienced Head of Employee Experience to join our leadership team. The successful candidate will be responsible for developing and implementing strategies to drive business growth and improve employee engagement.About the Role:The Head of Employee Experience will lead and manage a team of HR professionals to...

  • Organizational Development Director

    3 weeks ago

    London, Greater London, United Kingdom Director File Full time

    Career Overview:We are searching for a skilled Organizational Development Director who will be instrumental in shaping the future of our organization. As a strategic partner, you will lead the development and implementation of innovative solutions to drive business growth and improve employee engagement.Key Job Functions:Develop and execute organizational...

  • Director of Talent and Culture

    4 weeks ago

    London, Greater London, United Kingdom Director File Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our leadership team at Director File as the Director of Talent and Culture. In this role, you will be responsible for developing and implementing strategies to drive business growth and improve employee engagement. You will lead and manage a team of HR professionals,...

  • Business Relationship Director

    4 weeks ago

    London, Greater London, United Kingdom New Chapter Consulting Ltd Full time

    Job DescriptionNew Chapter Consulting Ltd is looking for a Business Relationship Director to manage NPD launches, secure initial listings, and maximise availability and sales performance. The ideal candidate will have exceptional interpersonal and communication skills, capable of influencing senior stakeholders and fostering lasting partnerships.The role...

  • Head of Employee Experience

    3 weeks ago

    London, Greater London, United Kingdom Director File Full time

    At Director File, we are committed to creating an exceptional employee experience. We are seeking a highly skilled and experienced Director of Human Resources to join our leadership team and help us achieve this goal.About the Role:The Director of Human Resources will be responsible for developing and implementing strategies to drive business growth and...

  • Relationships Director

    1 month ago

    London, Greater London, United Kingdom Love Success Recruitment Full time

    Join Love Success Recruitment as we seek an experienced Relationships Director to lead and support the growth of our Customer Support and Customer Care operations in London. This exciting role involves managing 5 key areas within the team, with 6 direct reports from across these.The ideal candidate will have a strong background in customer relationship...

  • Director of Relationship Development

    4 weeks ago

    London, Greater London, United Kingdom Chamberlain Career Management Full time

    Job Title: Director of Relationship DevelopmentChamberlain Career Management is seeking an experienced director of relationship development to join our team. Estimated Salary: £90,000 - £140,000 per annum.The successful candidate will have a deep understanding of the real estate finance industry and be able to develop and maintain strong relationships with...

  • Senior Client Relationship Director

    4 weeks ago

    London, Greater London, United Kingdom Blue Legal Full time

    Blue Legal is searching for a Senior Client Relationship Director to support their Private Capital practice group. The ideal candidate will collaborate with Client Relationship Partners to develop strategic plans for clients, including leading global Private Capital organisations.The role involves developing and implementing comprehensive account plans for...

  • Senior Customer Relationship Manager

    4 weeks ago

    London, Greater London, United Kingdom HSS ProService Marketplace Full time

    About the RoleHSS ProService Marketplace is seeking a Senior Customer Relationship Manager to join our team. This is an exciting opportunity for a skilled professional to lead our customer-facing activities and drive business growth.As a Senior Customer Relationship Manager, you will be responsible for managing a portfolio of key customer accounts across...

  • Director of Client Relationships

    1 month ago

    London, Greater London, United Kingdom Mason Blake Full time

    We are looking for a Director of Client Relationships to join our team at Mason Blake. As a senior member of our relationship management team, you will be responsible for leading a team of relationship managers and driving business growth through effective client engagement strategies.Lead a team of relationship managers to deliver exceptional client service...

  • Director of Human Resources and Operations

    4 weeks ago

    London, Greater London, United Kingdom Director File Full time

    The ideal candidate will possess excellent leadership and management skills, with the ability to motivate and inspire a team. Strong communication and interpersonal skills are also essential for building relationships with senior leaders.Job DescriptionThis leadership position involves developing and implementing strategies to drive business growth and...

  • Executive Leader of Employee Experience

    4 weeks ago

    London, Greater London, United Kingdom Director File Full time

    Executive Summary:At Director File, we are seeking a talented Director of Talent Management and Development to join our leadership team. The ideal candidate will have a strong background in developing and implementing people and culture strategies that drive business growth and improve employee engagement.Job Duties:Develop and execute comprehensive people...

  • Relationship Manager Director

    3 weeks ago

    London, Greater London, United Kingdom Moody's Investors Service Full time

    Role OverviewWe are seeking an experienced Relationship Manager Director to lead the management of our corporate clients across Europe & Africa. This is a unique opportunity to drive strategic engagement and commercial relationships with key customers, delivering Moody's solutions.The ideal candidate will have a proven track record in growing accounts and...

  • Senior Customer Relationship Manager

    4 weeks ago

    London, Greater London, United Kingdom Pivotal London Full time

    Job Title: Senior Customer Relationship ManagerLocation: In Office 3x a week in HammersmithSalary Range: £52,500-£62,000 depending on experienceWe are looking for an experienced Senior Customer Relationship Manager to drive our CRM strategy across international markets.You will report directly to the Head of Product Marketing and play a key role in shaping...

  • Global Relationship Director

    3 weeks ago

    London, Greater London, United Kingdom TikTok Full time

    About the RoleWe are seeking a highly skilled Global Account Director to lead our global relationship with consumer packaged goods (CPG) and tech partners.This role is responsible for partnering with the Global Accounts and Sales teams to drive business impact around the globe. The ideal candidate will have a proven track record in senior account...

  • Customer Relationship Manager

    2 months ago

    London, Greater London, United Kingdom Attewell Ltd Full time

    Job DescriptionAttewell Ltd is a dynamic Aerospace manufacturing business based in the UK. We are seeking a skilled Customer Service Executive to join our team.This role reports directly to the Programs Director and is responsible for managing all aspects of customer relationships, including satisfaction, orderbook review, scorecard management, and concern...

  • Senior Customer Relationship Manager

    3 weeks ago

    London, Greater London, United Kingdom Accurx Limited. Full time

    About the Role:We are seeking a skilled Senior Customer Relationship Manager to join our team at Accurx Limited. This is an exciting opportunity to work with our growing customer base in the healthcare industry.As a Senior Customer Relationship Manager, you will be responsible for managing a pipeline of contract renewals and mitigating against potential...