Director of Customer Relationships
23 hours ago
We are seeking an experienced Director of Customer Relationships to join our team in Hertfordshire.
Company Overview:
The Company is a well-established print business in the UK, committed to delivering exceptional customer experiences through personalized service and expert knowledge.
Job Description:
- Lead the development and implementation of customer relationship strategies to drive loyalty and retention
- Collaborate with cross-functional teams to ensure seamless execution of customer-centric initiatives
- Analyze customer feedback and market trends to identify opportunities for growth
- Develop and maintain strong relationships with key stakeholders, including customers, suppliers, and partners
- Provide regular reporting and insights to senior management on customer satisfaction and loyalty metrics
Requirements:
- Proven track record of driving customer loyalty and retention
- Excellent communication and interpersonal skills
- Ability to analyze customer feedback and market trends
- Strong leadership and management skills
- Experience working in a customer-facing role
Salary: £47k - £55k (negotiable depending on experience)
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