Senior Customer Relationship Manager

7 days ago


London, Greater London, United Kingdom Pivotal London Full time
Job Title: Senior Customer Relationship Manager

Location: In Office 3x a week in Hammersmith

Salary Range: £52,500-£62,000 depending on experience

We are looking for an experienced Senior Customer Relationship Manager to drive our CRM strategy across international markets.

  • You will report directly to the Head of Product Marketing and play a key role in shaping business strategies that boost sales and deepen customer engagement.
  • Your focus will be on refining customer segmentation and designing creative campaigns that complement the efforts of other teams.
  • This is an exciting time for Pivotal London as they undergo a major brand refresh and expand into new international markets.

About Pivotal London:

We are an innovative tech and marketplace brand revolutionizing the moving experience across the UK and Europe.

About You:

  • Proven experience in B2C and B2B (ideally) to drive marketplace growth.
  • Strong skills in CRM (HubSpot pro) and best practices are essential.
  • Collaborative and persuasive communication skills are required.
  • Commercially savvy with a focus on impact and revenue growth.
  • Action-oriented with a history of delivering fast results.


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