Customer Relationship Manager

2 days ago


London, Greater London, United Kingdom Dice Full time

About the Opportunity

We are seeking a highly skilled Customer Relationship Manager to join our team at Dice. As an Assistant Director of Operations, you will play a key role in managing outreach and communication efforts, building strong relationships with customers, and resolving complex cases.

**Job Description:**

This is a fantastic opportunity for someone who is passionate about delivering exceptional customer experiences. You will work closely with our cross-functional teams to ensure that all customer service cases are properly processed, handled, and resolved within a timely manner.

**Responsibilities:**

  • Manage Outreach & Communication (70%)
  • Be an expert in policy and processes that impact customers and operational procedures necessary to resolve customer inquiries.
  • Manage cases for pre-administration and post-administration matters that meet service level agreements.
  • Manage customer relationships to ensure all cases are resolved in a timely manner.
  • Manage outreach efforts for Test Center renewals and Test Center Intake.
  • Identify opportunities to improve customer relationships through optimized systems, training, and feedback mechanisms.

**Requirements:**

You have:

  • Strong organization and prioritization skills and proven ability to move forward multiple projects in concert.
  • Adept problem-solving skills, including using data to inform decisions and actions.
  • Proven ability to build and manage customer relationships.
  • Knowledge of Microsoft Office tools: PowerPoint, Word, & Excel.
  • Experience leading and navigating complex customer issues and resolving those cases.
  • Experience providing high quality support while managing assigned cases within service level agreements and managing escalations as needed.

**Benefits:

We offer a competitive salary range of $85,000 - $110,000 per year, depending on experience. In addition, we provide comprehensive benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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