Relationship Management Lead

7 days ago

London, Greater London, United Kingdom COREcruitment Ltd Full time

We are seeking a Relationship Management Lead to join our team at COREcruitment Ltd.

Job Title:

Relationship Management Lead

Salary: Up to £50,000 per year, with performance-based bonuses and growth opportunities in London, Hybrid (3 days in office)

The successful candidate will be responsible for leading our customer relationship management efforts, developing strategies to enhance customer engagement, retention, and revenue.

About the Role:

This is an exciting opportunity for a highly motivated and experienced professional to join our dynamic team at COREcruitment Ltd. As a Relationship Management Lead, you will have the opportunity to develop and execute CRM strategies that drive business growth and improve customer satisfaction.

Key Responsibilities:

  • Develop and lead the CRM strategy to enhance customer engagement and lifetime value.
  • Oversee all CRM marketing activities, from planning to execution, ensuring alignment with company goals.
  • Leverage Klaviyo (or similar marketing automation tools) to create and execute effective CRM campaigns.
  • Monitor, evaluate, and report on campaign performance, including KPIs like engagement rates, retention, revenue, and ROI.
  • Lead the development of customer journeys, ensuring seamless interactions across touchpoints.
  • Implement and optimize A/B testing methodologies to refine CRM approaches.
  • Create detailed performance reports, presenting findings and actionable recommendations to stakeholders.
  • Collaborate with cross-functional teams, including marketing, product, and data teams, to achieve shared objectives.
  • Mentor and guide junior team members, fostering a culture of growth and excellence.

Requirements:

  • Proven experience in CRM management, preferably in a high-growth startup or fast-paced environment.
  • Strong analytical and strategic planning skills, with a data-driven approach to decision-making.
  • Expertise in CRM tools, platforms, and automation systems.
  • A creative mindset with the ability to conceptualize and execute impactful campaigns.
  • Exceptional organisational and leadership skills, with experience managing projects and mentoring team members.
  • Excellent communication and presentation skills, capable of influencing stakeholders at all levels.

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