Customer Relationship Management Lead

3 weeks ago


London, Greater London, United Kingdom Roundhouse Full time
About Roundhouse
Roundhouse is a renowned music and arts venue in Camden, London. Our mission is to empower young people and artists with the space to experiment, develop skills, and be part of incredible moments that go down in history.

We're looking for a skilled CRM Manager to join our team. As a CRM Manager, you'll be responsible for managing our CRM system, providing excellent customer service, and analyzing data to inform business decisions. Your expertise will help us improve our relationships with customers, donors, and stakeholders, enabling us to deliver high-quality events and programs.

The Job Description:
Our ideal candidate will have 2+ years of experience in CRM management or a related field. They'll have excellent communication and problem-solving skills, strong analytical and data interpretation skills, and the ability to work independently and as part of a team. If you're passionate about creativity and community empowerment, we'd love to hear from you.

Key Responsibilities:
• Manage and maintain our CRM system, ensuring accuracy and efficiency
• Provide exceptional customer service to internal and external stakeholders
• Analyze data to identify trends and opportunities for growth
• Develop and implement strategies to improve customer engagement and retention
• Collaborate with the team to achieve business objectives

Requirements:
• 2+ years of experience in CRM management or a related field
• Excellent communication and problem-solving skills
• Strong analytical and data interpretation skills
• Ability to work independently and as part of a team
• Familiarity with CRM software and database management

Salary: £50,000 - £60,000 per annum (dependent on experience)

Benefits:
We offer a range of benefits, including competitive salary, pension scheme, and generous annual leave.

About the Salary:
The salary for this position is dependent on experience and based on industry standards. It's competitive and reflective of the skills and expertise required for the role. If you're interested in applying, please get in touch with us to discuss further.

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