Customer Engagement Lead

5 hours ago


London, Greater London, United Kingdom AJ Bell Management Limited Full time
About the Role:

We are seeking a highly skilled Customer Engagement Lead to join our team. This is an excellent opportunity for an experienced marketing professional to take on a leadership role and drive the development of innovative customer engagement strategies that deliver exceptional customer experiences.

In this role, you will be responsible for leading cross-functional teams to develop and implement comprehensive customer engagement programmes that meet the evolving needs of our customers. Your expertise in customer relationship management, marketing automation, and data analysis will be essential in driving business growth and improving customer satisfaction.

The ideal candidate will have a strong understanding of customer journey mapping, personas, and customer segments. You will also possess excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders and external partners.

Key Responsibilities:

  • Develop and execute customer engagement strategies that align with business objectives
  • Lead cross-functional teams to develop and implement customer engagement programmes
  • Collaborate with stakeholders to identify business opportunities and develop solutions
  • Analyze customer data to inform marketing strategies
  • Measure and evaluate the effectiveness of customer engagement programmes

About Us:

AJ Bell is one of the fastest-growing investment platform businesses in the UK, offering a range of award-winning solutions for individuals and businesses. Our commitment to innovation and customer-centricity has earned us numerous industry awards and recognition. We are passionate about creating a culture that values diversity, inclusivity, and employee well-being.

We offer a competitive salary of £65,000 - £90,000 per annum, depending on experience, as well as a range of benefits including a contributory pension scheme, health cash plan, and EAP. If you are a motivated and ambitious marketing professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.



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