Head of Customer Engagement
1 week ago
Jimmy Choo is seeking an experienced Head of Customer Engagement to lead our customer engagement strategy. As a Senior CRM Manager, you will be responsible for developing and executing a comprehensive customer engagement plan that drives revenue growth, customer retention, and brand loyalty.
The ideal candidate will have a strong background in luxury retail, with a proven track record of delivering results-driven customer engagement strategies. Excellent leadership skills, a strong analytical mind, and the ability to work effectively in a fast-paced environment are also essential.
We estimate the salary for this role to be around $130,000 per annum, based on industry standards and the location.
Key responsibilities will include:
- Developing and implementing customer engagement strategies to drive revenue growth and customer retention
- Leading cross-functional teams to deliver customer-centric initiatives
- Collaborating with external partners to stay ahead of industry trends and best practices
The successful candidate will also be responsible for measuring and evaluating the success of customer engagement initiatives.
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Head of Customer Engagement
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Head of Customer Engagement
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London, Greater London, United Kingdom Marks and Spencer Full timeResponsibilitiesAs Head of Performance Marketing, you will work closely with the Paid Performance team to source imagery for paid channels, collate creative and content, brief the studio and copy team, and share briefs with the agency. You'll support the Paid Performance team in delivering paid media performance activity across UK and ROI (Paid Search, Paid...
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Sales and Customer Engagement Specialist
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