Head of Client Engagement
3 weeks ago
Job Description: Head of Client Engagement
Estimated Salary: £85,000 - £95,000 per year
About the RoleWe are looking for a seasoned professional to head our Client Engagement team in West London. The ideal candidate will have 7-10 years of experience in Customer Service leadership and native level fluency in English, both written and spoken.
The role involves managing the existing Client Success team, maintaining product knowledge, and providing guidance and advice on products and services. The successful applicant will also be responsible for demonstrating products, providing online and in-person training, updating training manuals and videos, and leading webinars.
Requirements- A customer-focused approach and knowledge and experience working within customer success in the SaaS industry.
- Native level fluency in English, both written and spoken.
- French, Spanish, Dutch, Italian, German, or Portuguese language skills (desirable).
- 7-10 years of experience in Customer Service leadership.
- Knowledge of CRM and customer service tools.
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