Head of Client Engagement and Development
3 weeks ago
About Flexciton
We are a pioneering company in the 4th industrial revolution, focusing on cutting-edge AI solutions for manufacturing and serving leading semiconductor companies worldwide. Our mission is to redefine semiconductor manufacturing by delivering unparalleled efficiency, sustainability, and performance.
Salary: £145,000 per year
About the Role
The Head of Client Engagement and Development will lead key initiatives related to client success, such as team management, resource optimization, and client satisfaction. This role requires collaboration with senior leadership, identifying business opportunities, and ensuring seamless project execution. The successful candidate will also focus on process improvement, risk management, and maintaining effective communication channels.
Key Responsibilities
- LEAD CLIENT ENGAGEMENT AND DEVELOPMENT INITIATIVES
- OPTIMIZE RESOURCE ALLOCATION FOR CLIENT SUCCESS
- MONITOR AND ENHANCE CLIENT SATISFACTION
- COLLABRATE WITH SENIOR LEADERSHIP ON BUSINESS STRATEGY
- IDENTIFY OPPORTUNITIES FOR SERVICE GROWTH
- Oversight of Project Management Processes
- ONGOING PROCESS IMPROVEMENT AND RISK MANAGEMENT
Client Success (20%):
- Cross-selling and upselling services
- Ensuring clients meet investment criteria
- Managing client sentiment and satisfaction
- Disciplined management of the client lifecycle
- Ensuring high-quality technical support
- Developing processes for bug reports
- Effective coordination with other teams
Requirements
- Leadership skills to inspire and motivate teams
- A forward-thinking mindset
- Strong interpersonal skills
- Operational efficiency
- Budget management expertise
- Clear and effective communication
- Complex problem-solving abilities
Desired Candidate Profile
- STEM degree from a reputable institution
- Excellent software data and integration skills
- Expertise in change management
- Scalable manager with experience in client success teams
- Proven experience in process implementation
Benefits
- Stock options
- Learning and development opportunities
- Hybrid working model
- Monthly lunches in the office
- Health cash plan
- Annual team trip
- Discounts with BHN extras perks
- Season ticket loan/cycle to work scheme
- 2 weeks work from anywhere policy
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