Customer Engagement Specialist
1 week ago
Townhouse is a leading beauty brand in the UK, disrupting the global nail salon industry with its innovative approach and passionate team. We are driven by a mission to enhance customer engagement and loyalty through cutting-edge strategies.
About the RoleAs our CRM Manager, you will be responsible for developing and executing a customer relationship management strategy that boosts engagement, loyalty, and lifetime value. Working closely with marketing, retail, and tech teams, you'll lead multi-channel campaigns, leverage data insights for personalisation, and ensure every customer interaction aligns with our brand's mission and goals.
Key Responsibilities- Cross-Channel Campaigns: Design and execute CRM campaigns across email, SMS, push notifications, and in-app messaging to foster a seamless customer experience.
- Data Analysis and Reporting: Track and report on campaign performance and customer engagement, using insights to inform future strategies.
- Customer Segmentation: Utilise data analysis to segment customers and create personalised, relevant communications that drive loyalty.
We're seeking a seasoned CRM professional with a proven track record of successful customer engagement strategies. Your expertise in multi-channel CRM campaigns and segmentation techniques will help us stay ahead of the curve.
Benefits:
- A competitive salary of £55,000 - £65,000 per annum, based on experience.
- An estimated bonus of up to 20% of your annual salary.
- A hybrid working model, allowing for flexible work arrangements.
- Private healthcare and wellness support.
Townhouse is an equal opportunities employer, celebrating diversity without compromise. We invite you to join our exceptional team and contribute to shaping the future of nail artistry.
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