Customer Engagement Specialist

4 days ago


London, Greater London, United Kingdom VML South Africa Full time
Job Details

We are seeking a dedicated Customer Engagement Specialist to join our Customer Experience Team at VML South Africa. This role involves managing client relationships, driving business growth, and delivering exceptional customer experiences.

About the Role
  • Estimated Salary: R1 300 000 - R1 600 000 per annum
  • Location: Durban, South Africa
  • Type: Full-time

Key Responsibilities:

  1. Develop and maintain strong relationships with clients, understanding their businesses and challenges to deliver strategic solutions.
  2. Manage project timelines, budgets, and resourcing needs to ensure successful delivery.
  3. Collaborate with internal specialists to create innovative solutions and deliver exceptional customer experiences.
  4. Prepare and present creative briefs, proposals, and presentations to clients.
  5. Analyze data and devise strategies to drive business growth and improve customer engagement.
Requirements
  • Experience in account management, digital marketing, or a related field.
  • Strong communication, problem-solving, and analytical skills.
  • Ability to think strategically, prioritize tasks, and manage multiple projects simultaneously.
  • Excellent written and verbal communication skills.
Benefits

We offer a competitive salary, benefits package, and opportunities for career growth and development. Our company is committed to fostering an inclusive work environment that values diversity, equity, and belonging.



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