Customer Relationship Management Lead
2 weeks ago
We're a dynamic, global family business and proud owners of many iconic active and footwear brands. With over 1,300 team members worldwide, we champion growth and development. Our success is built on teamwork, innovation, and excellence.
Job OverviewThis role will help deliver the strategy for customer relationship management across all markets for our brands. The ideal candidate will work closely with the CRM manager to deliver best-in-class customer communication through translation of brand and trade calendars into creative briefs.
Key Responsibilities- Work with the CRM manager to brief in creative needs to our central content and creative team.
- Develop your understanding of customer success metrics and strategies, working alongside the CRM manager.
- Help manage the flow of communication into agency partners to ensure timely deployment of activations.
- Be an internal champion for CRM, exploring different approaches to streamline processes for delivery.
- Work with digital trade teams to understand ecom needs based on conversion rate and stock levels, looking at how CRM could be a part solution.
**Salary:** £55,000 - £65,000 per annum, depending on experience.
Requirements- A basic understanding of marketing metrics, techniques, and principles.
- Excellent communication and project management skills.
- Competitive salary + discretionary bonus.
- 25 Days Holiday: Flexible holiday policy.
- Discounts: Brand discounts, Sample Sales, and other retail discounts and perks.
- Health Perks: Choose from various health-related perks including medical cash plan, critical illness cover, life assurance, gym and fitness discounts, dental insurance, eye care, and health screening to maintain your wellbeing.
- Travel Perks: Take advantage of season ticket loan, cycle to work schemes, electric car schemes, and discounts on home charging units to support eco-friendly commuting.
- Flexible Working: Hybrid working and flexible hours, allowing you to start your day earlier or later to help with commute costs or personal commitments.
- Chance to join our Charity, D&I and Sustainability employee networks.
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