Commercial Operations Manager

1 week ago


Longford, Telford and Wrekin, United Kingdom British Airways Full time
Job Description
As a Commercial Operations Manager at British Airways, you will be responsible for leading the Offer & Order Solutions department to operate at its full potential. You will work closely with the Head of Offer & Order Solutions to enhance team efficiency, implement and optimize team processes, and align departmental strategies.

Responsibilities

- Enhance team efficiency and drive team productivity and engagement.

- Implement and optimize team processes, including standardizing portfolio management tools and reporting.

- Align departmental strategies by liaising with Product teams.

- Lead data and reporting initiatives, supporting KPI and metric definition, production, and visualization.

- Manage Process Executives and oversee cross-team portfolio management.

- Develop and execute a departmental engagement and wellbeing strategy.

- Drive continuous feedback culture, onboarding, training, and learning programs.

- Champion best practices and ensure robust Business Continuity Plans for systems and infrastructure.


Requirements
- Highly organized with attention to detail and excellent judgment.

- Proactive, ownership-driven, and reliable.

- Strong problem-solving, collaboration, and relationship-building skills.

- Excellent business acumen, critical thinking, and analytical abilities.

- Confident communicator with strong influencing skills and a creative approach.

- Proven experience in team management and driving team engagement and culture.

- Demonstrated success in process management and structural improvement within an organization.

- Knowledge of the airline commercial ecosystem, including PSS and PSS-dependent systems, is desirable.

- Understanding of airline Revenue Management and distribution techniques is advantageous.

- Experience working within Agile teams is preferred.


Salary
The estimated salary for this role is around £75,000 - £100,000 per annum, depending on experience and qualifications.

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