Commercial Operations Manager
1 week ago
As a Commercial Operations Manager at British Airways, you will be responsible for leading the Offer & Order Solutions department to operate at its full potential. You will work closely with the Head of Offer & Order Solutions to enhance team efficiency, implement and optimize team processes, and align departmental strategies.
Responsibilities
- Enhance team efficiency and drive team productivity and engagement.
- Implement and optimize team processes, including standardizing portfolio management tools and reporting.
- Align departmental strategies by liaising with Product teams.
- Lead data and reporting initiatives, supporting KPI and metric definition, production, and visualization.
- Manage Process Executives and oversee cross-team portfolio management.
- Develop and execute a departmental engagement and wellbeing strategy.
- Drive continuous feedback culture, onboarding, training, and learning programs.
- Champion best practices and ensure robust Business Continuity Plans for systems and infrastructure.
Requirements
- Highly organized with attention to detail and excellent judgment.
- Proactive, ownership-driven, and reliable.
- Strong problem-solving, collaboration, and relationship-building skills.
- Excellent business acumen, critical thinking, and analytical abilities.
- Confident communicator with strong influencing skills and a creative approach.
- Proven experience in team management and driving team engagement and culture.
- Demonstrated success in process management and structural improvement within an organization.
- Knowledge of the airline commercial ecosystem, including PSS and PSS-dependent systems, is desirable.
- Understanding of airline Revenue Management and distribution techniques is advantageous.
- Experience working within Agile teams is preferred.
Salary
The estimated salary for this role is around £75,000 - £100,000 per annum, depending on experience and qualifications.
-
Airline Commercial Operations Manager
4 weeks ago
Longford, Telford and Wrekin, United Kingdom British Airways Full timeAt British Airways, we're committed to connecting Britain with the world and the world with Britain. We're looking for a talented Business & Portfolio Manager to join our team and drive business performance in commercial solutions.Key Responsibilities:Partner with the Head of Offer & Order Solutions to enhance team efficiency and optimize processes.Align...
-
Service Delivery Operations Manager
4 weeks ago
Longford, Telford and Wrekin, United Kingdom Bell Integration Full timeOverviewBell Integration is a managed service provider delivering services to several well-known organisations across the Financial Services, Telecommunications, and Public Services sectors. We are seeking an experienced Service Delivery Operations Manager to lead our service transition and delivery activities.About usAs a Transformation Service Leader, you...
-
Taxi Operations Manager
4 weeks ago
Longford, Telford and Wrekin, United Kingdom Apcoa Parking Full timeTaxi Operations Manager - We are seeking a dynamic and experienced person to manage our Taxi Service at Heathrow Airport.Main duties include:Regulating taxi availability and enforcing operating standards.Maintaining effective communication with internal and external stakeholders.Reporting to the Operations Manager and ensuring compliance with relevant...
-
Hospitality Operations Manager
1 week ago
Longford, Telford and Wrekin, United Kingdom Arora Group Full timeJob Title:Hospitality Operations ManagerAbout the Role:We are seeking a highly skilled and ambitious Hospitality Operations Manager to join our team at Sofitel Heathrow T5. As a key member of our leadership team, you will be responsible for overseeing the development and implementation of our brand strategy and initiatives while maintaining high standards of...
-
Traffic Management Operative
4 weeks ago
Longford, Telford and Wrekin, United Kingdom FM Conway Full timeFM Conway is seeking a skilled Traffic Management Operative to work from our Heathrow depot. As part of our team, you will be responsible for installing, maintaining, and removing traffic management systems. Key duties include ensuring site safety, conducting on-site assessments, and taking appropriate action in emergency situations. A valid CSCS card and...
-
Hospitality Operations Manager
3 weeks ago
Longford, Telford and Wrekin, United Kingdom Arora Group Full timeA premium opportunity for a results-driven operations professional has emerged at Arora Group.As a senior manager, you will oversee the implementation of our brand strategy and initiatives while ensuring the smooth operation of our luxury establishments. Your exceptional leadership skills will be pivotal in driving guest satisfaction and business...
-
Lounge Operations Manager
3 weeks ago
Longford, Telford and Wrekin, United Kingdom DO & CO Airline Catering Full timeJob Title: Lounge Operations ManagerAbout DO & CO Airline Catering:We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment.Role Overview:The Lounge Supervisor at Heathrow Airport will be responsible for managing the Front of House operation while the lounge is open. This includes...
-
Hospitality Operations Manager
3 weeks ago
Longford, Telford and Wrekin, United Kingdom whitbread Full timeWe are seeking a skilled and organized Hospitality Operations Manager to join our team at London Heathrow Airport (T5) Premier Inn.This is a unique opportunity to manage the hotel experience, ensuring it is welcoming, safe, and brilliant. The successful candidate will work closely with leadership and housekeeping teams to deliver exceptional results.The role...
-
Traffic Management Operations Lead
3 weeks ago
Longford, Telford and Wrekin, United Kingdom FM Conway Full timeFM Conway is seeking a seasoned professional to lead our Traffic Management Operations team from Heathrow depot. This full-time, permanent position involves overseeing a crew responsible for installing, maintaining, and de-installing traffic management systems on high-speed roads.As our Traffic Management Operations Lead, you will be entitled to a...
-
Senior Night Operations Manager
3 weeks ago
Longford, Telford and Wrekin, United Kingdom Arora Group Full timeJob Title: Senior Night Operations ManagerWe are seeking a highly motivated and experienced Senior Night Operations Manager to join our team at the Arora Group.About UsThe Arora Group is a leading hospitality company with a strong reputation for delivering exceptional guest experiences. We are committed to providing our guests with a unique and memorable...
-
Air Export Operations Manager
2 weeks ago
Longford, Telford and Wrekin, United Kingdom Headford UK Full time**Headford UK Seeks Experienced Air Export Operations Manager**We are seeking a highly skilled and organized Air Export Operations Manager to join our team at Headford UK. This is a fantastic opportunity for someone who thrives in a fast-paced environment and has extensive experience in air freight logistics, including customs procedures.About the RoleThis...
-
Luxury Lounge Operations Manager
3 weeks ago
Longford, Telford and Wrekin, United Kingdom DO & CO Full timeCompany OverviewDO & CO, a renowned luxury airline catering provider, takes pride in crafting exceptional experiences for discerning passengers. Our team's dedication to delivering top-tier services sets us apart in the industry.Salary and BenefitsWe offer an attractive hourly rate of £20.50, along with perks such as on-site free meals, Refer a Friend...
-
Service Delivery Operations Manager
3 weeks ago
Longford, Telford and Wrekin, United Kingdom Bell Integration Full timeJob OverviewBell Integration is seeking an experienced Service Delivery Operations Manager to join our team in Heathrow. This role requires a strong ITIL background and excellent communication skills.
-
Retail Store Operations Manager
3 weeks ago
Longford, Telford and Wrekin, United Kingdom World Duty Free - WDF Full timeJob Description:We are seeking a skilled and experienced Retail Store Operations Manager to join our team at World Duty Free - WDF. This is an exciting opportunity for a talented individual to lead our store operations, manage a high-performing team, and drive business results.About the RoleThe successful candidate will be responsible for managing all...
-
Senior Traffic Management Operative Leader
3 weeks ago
Longford, Telford and Wrekin, United Kingdom FM Conway Full timeJob SummaryWe are seeking an experienced Senior Traffic Management Operative to lead our team in delivering high-quality traffic management services on high-speed roads.About the RoleLeading a crew of operatives in installing, maintaining, and de-installing traffic management systems on high-speed roads.Accountable for ensuring the health and safety of your...
-
Senior Portfolio Management Specialist
1 week ago
Longford, Telford and Wrekin, United Kingdom British Airways Full timeJob OverviewAs a Commercial Operations Manager at British Airways, you will be responsible for leading the Offer & Order Solutions department to operate at its full potential. You will work closely with the Head of Offer & Order Solutions to enhance team efficiency, implement and optimize team processes, and align departmental strategies.Key...
-
Senior Civil Engineer
3 weeks ago
Longford, Telford and Wrekin, United Kingdom Ferrovial Full timeAbout UsFerrovial Construction Ltd UK is the engineering and construction arm of Ferrovial Group, a Spanish multinational company operating across 15 countries. With over 60 years of experience and a workforce of approximately 96,000 employees, we are committed to developing sustainable and innovative solutions for our clients.Job DescriptionWe are seeking a...
-
Cargo Operations Manager
2 weeks ago
Longford, Telford and Wrekin, United Kingdom Goldstar Heathrow Full timeWe are seeking highly skilled and dedicated professionals to fill various roles within our Goldstar Heathrow team. If you're passionate about delivering exceptional results in a fast-paced environment, we encourage you to apply!Our company operates to the highest professional standards, utilizing a modern fleet of Mercedes vehicles and leveraging advanced...
-
Project Manager
3 weeks ago
Longford, Telford and Wrekin, United Kingdom TCR group Full timeJob DescriptionWe are seeking an experienced Project Manager to join our team as a Contract Delivery Specialist. This role will be responsible for managing all customer requests, ensuring contractual governance and reporting obligations are adhered to.Main ResponsibilitiesCultivate stakeholder relations and exceed expectations by proactively addressing...
-
Heathrow Operations Coordinator
2 weeks ago
Longford, Telford and Wrekin, United Kingdom The VPS Group Full timeJob Title: Heathrow Operations CoordinatorWe are seeking an experienced and skilled Heathrow Operations Coordinator to join our team at Evander. The successful candidate will be responsible for coordinating all planning and scheduling duties relating to Sustainable Business, supporting a range of schemes.The ideal candidate will have excellent organisational...