Retail Store Operations Manager

1 week ago


Longford, Telford and Wrekin, United Kingdom World Duty Free - WDF Full time

Job Description:


We are seeking a skilled and experienced Retail Store Operations Manager to join our team at World Duty Free - WDF. This is an exciting opportunity for a talented individual to lead our store operations, manage a high-performing team, and drive business results.



About the Role

The successful candidate will be responsible for managing all aspects of store operations, including staff management, customer service, sales, and inventory management. They will work closely with our leadership team to develop and implement strategies to achieve business goals and objectives.



Key Responsibilities


  • Staff Management: Recruit, motivate, and develop staff to achieve their potential and deliver exceptional customer service.
  • Team Leadership: Carry out regular team meetings to review performance, set business targets, and identify areas for improvement.
  • Inventory Management: Ensure effective inventory management systems are in place to optimize stock levels and minimize waste.
  • Sales Performance: Regularly review sales data to identify business needs and opportunities for growth.
  • Store Progress: Review store progress against business targets and identify areas for improvement.
  • Collaboration: Coordinate and collaborate with other departments to ensure seamless delivery of services and products.


Requirements

To be successful in this role, you will need:




  • Experience: Proven experience in managing a team within a retail customer service environment.
  • Communication Skills: Excellent interpersonal skills and ability to articulate clearly in English to all levels of the organization.
  • Customer Focus: Customer-focused and able to engage and influence internal and external customers.
  • Self-Motivation: Self-motivated, passionate, enthusiastic, and an effective team member/leader.


Benefits

As a valued member of our team, you will enjoy a range of benefits, including:




  • Competitive Salary: £45,000 - £55,000 per annum, depending on experience.
  • Bonus Scheme: Eligibility for our company bonus scheme.
  • Employee Assistance Programme: Confidential advice service to support your wellbeing.
  • Discounts: Discounts on products for staff, family, and friends.
  • Travel Discounts: Exclusive travel discounts.
  • Pension Scheme: Contributory pension scheme.
  • Healthcare: Comprehensive healthcare package.
  • Free Parking: Free parking at our airport locations.


About Us

At World Duty Free - WDF, we are committed to delivering exceptional customer service and driving business results. We believe in treating our colleagues with respect, engaging them in their roles, and providing opportunities for growth and development.


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