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Air Export Operations Manager

1 month ago

Longford, Telford and Wrekin, United Kingdom Headford UK Full time

**Headford UK Seeks Experienced Air Export Operations Manager**



We are seeking a highly skilled and organized Air Export Operations Manager to join our team at Headford UK. This is a fantastic opportunity for someone who thrives in a fast-paced environment and has extensive experience in air freight logistics, including customs procedures.



About the Role

This role will involve coordinating all aspects of air export shipments, ensuring timely and accurate movement of freight and information. You will be responsible for liaising with clients, carriers, and third-party agents to ensure smooth operations and customer satisfaction.



  • Prepare, handle, and process documentation – including bills of lading, shipping instructions, and hazardous materials documentation in accordance with regulations.
  • Comply with all applicable laws, regulations, and company policies regarding export processes.
  • Perform accurate customs clearance procedures; understand and adhere to specific country regulations and requirements.
  • Proactively track and trace shipments, communicate status updates to clients and internal stakeholders, and resolve any issues that may arise during transit.
  • Handle invoicing, billing, and other administrative tasks associated with export shipments.
  • Work collaboratively with sales and customer service teams to ensure alignment on customer requirements and service execution.
  • Provide exceptional customer service, including timely responses to inquiries and problem resolution.
  • Continuously look for ways to improve operational efficiencies within the export process.


Requirements

To be successful in this role, you will need:



  • Proven experience in freight forwarding or a similar logistics role, with a specific focus on air export operations.
  • Solid understanding of customs regulations and procedures.
  • Excellent organizational skills and attention to detail.
  • Strong communication and customer service skills, with the ability to manage multiple tasks simultaneously.
  • Proficiency in freight management systems and Microsoft Office Suite.
  • Able to work independently and as part of a team.
  • Flexible approach to work and the ability to adapt to changing business needs.


Benefits

You can expect a competitive salary package up to £41,000 plus shift allowance reflecting experience and qualifications. We also offer opportunities for professional growth and development within the company, as well as a dynamic and supportive work environment.