Senior Portfolio Management Specialist
1 week ago
As a Commercial Operations Manager at British Airways, you will be responsible for leading the Offer & Order Solutions department to operate at its full potential. You will work closely with the Head of Offer & Order Solutions to enhance team efficiency, implement and optimize team processes, and align departmental strategies.
Key Responsibilities
- Partner with the Head of Offer & Order Solutions to drive team productivity and engagement.
- Implement and optimize team processes, including standardizing portfolio management tools and reporting.
- Align departmental strategies by liaising with Product teams.
- Lead data and reporting initiatives, supporting KPI and metric definition, production, and visualization.
- Manage Process Executives and oversee cross-team portfolio management.
- Develop and execute a departmental engagement and wellbeing strategy.
- Drive continuous feedback culture, onboarding, training, and learning programs.
- Champion best practices and ensure robust Business Continuity Plans for systems and infrastructure.
Requirements
- Highly organized with attention to detail and excellent judgment.
- Proactive, ownership-driven, and reliable.
- Strong problem-solving, collaboration, and relationship-building skills.
- Excellent business acumen, critical thinking, and analytical abilities.
- Confident communicator with strong influencing skills and a creative approach.
- Proven experience in team management and driving team engagement and culture.
- Demonstrated success in process management and structural improvement within an organization.
- Knowledge of the airline commercial ecosystem, including PSS and PSS-dependent systems, is desirable.
- Understanding of airline Revenue Management and distribution techniques is advantageous.
- Experience working within Agile teams is preferred.
Salary
The estimated salary for this role is around £65,000 - £80,000 per annum, depending on experience and qualifications.
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