Senior Night Operations Manager

5 days ago


Longford, Telford and Wrekin, United Kingdom Arora Group Full time
Job Title: Senior Night Operations Manager

We are seeking a highly motivated and experienced Senior Night Operations Manager to join our team at the Arora Group.

About Us

The Arora Group is a leading hospitality company with a strong reputation for delivering exceptional guest experiences. We are committed to providing our guests with a unique and memorable experience, and we are looking for like-minded individuals to join our team.

Job Summary

The Senior Night Operations Manager will be responsible for ensuring the smooth operation of our hotel during night shifts. This includes managing front-of-house staff, handling guest complaints, and maintaining high standards of service quality.

Key Responsibilities:
  • Manage night shift operations, including supervising front-of-house staff and addressing any issues that may arise
  • Maintain high standards of service quality, ensuring that all guests receive a warm and welcoming experience
  • Handle guest complaints in a professional and courteous manner
  • Work closely with other departments to ensure seamless communication and collaboration
Requirements

To be successful in this role, you will need:

  • Prior experience working in nights in a hotel or similar environment
  • A proven track record of delivering exceptional customer service
  • Strong leadership and communication skills
  • Ability to remain calm under pressure
What We Offer

We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, as well as:

  • 28 days paid holiday per year, plus 5 additional days after 5 years' service
  • Discounted hotel room rates across our hotels
  • Fantastic training and development opportunities
  • Uniform and complimentary dry cleaning
  • Free meals on shift
  • Pension cover
  • Unrivalled career progression prospects


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