Customer Success Manager

4 weeks ago


Hungerford, West Berkshire, United Kingdom Kerridge Commercial Systems Full time

Kerridge Commercial Systems is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring new customers are onboarded effectively and with as little fuss as possible. Your focus and attention to detail will set them up for ongoing success with their subscription.

With our support, you will become a product expert in all things Klipboard for our customers, setting you off on your own success. You will become a trusted advisor during the initial onboarding phase and provide the appropriate assistance to ensure a foundation for their future success using Klipboard.

Key Responsibilities:

  • Implement and build upon existing customer success processes, setting the foundations of future customer success at Klipboard.
  • Guide and coach customers with proactive customer success processes
  • Empathise with every aspect of the customer experience, putting customers' needs first
  • Meet and exceed retention and overall customer satisfaction goals
  • Become a trusted advisor with each assigned client to drive product adoption and ensure they are using Klipboard to achieve full business value.
  • Manage onboarding process and online training sessions for assigned customers
  • Conduct periodic customer health-checks.
  • Prepare and educate customers on new features and releases.
  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
  • Maintain the CRM with detailed knowledge of all assigned customers
  • Maintain product expert knowledge on product features, advantages and benefits

Skills, Knowledge and Experience:

  • 2 + years Customer success experience within a Software-as-a-Service (SaaS) business
  • Proactive and a self-starter approach
  • Strong problem-solving ability and great listening skills
  • A firm understanding of customer success processes and objectives
  • A demonstrable record of onboarding customers and providing software product training
  • Excellent English verbal and written communication skills working in a professional environment.

How we partner with you:

  • Flexible working - we're serious about life-work balance
  • Competitive salary
  • Team activities
  • Coaching and constant support
  • Thorough product and sales training to equip you with the tools to succeed
  • The chance to be part of a rapidly scaling business
  • That satisfying feeling knowing you've added real value
  • Minimum of 28 days of holidays a year
  • Pension contributions


  • Hungerford, West Berkshire, United Kingdom Kerridge Commercial Systems Full time

    Job Title: Field Service Success ExpertWe are seeking a highly experienced Field Service Success Expert to join our team at Kerridge Commercial Systems. As a key member of our organization, you will play a vital role in ensuring the success of our field service management platform.Key Responsibilities:Work closely with customers to understand their needs and...


  • Hungerford, West Berkshire, United Kingdom Kerridge Commercial Systems Full time

    We are seeking an experienced Business Development Manager to join our sales team at Kerridge Commercial Systems, the market leader in developing and delivering fully integrated business management solutions. As a Business Development Manager, you will play a key role in executing our growth strategy for Klipboard solutions.About the RoleThis is a rare...


  • Hungerford, West Berkshire, United Kingdom Adecco Full time

    About the Role:We are seeking a proactive and organised Customer Account Manager to oversee key customer accounts and deliver exceptional service. You will be responsible for managing day-to-day operations, ensuring customer satisfaction, and building strong relationships with clients.Key Responsibilities:Take ownership of individual customer accounts,...


  • Hungerford, West Berkshire, United Kingdom Kerridge Commercial Systems Full time

    Kerridge Commercial Systems is a leading provider of fully integrated business management solutions. We are seeking a highly skilled Customer Support Specialist to join our team.The ideal candidate will have a strong background in customer success and a proven track record of providing exceptional support to customers. As a Customer Support Specialist, you...


  • Hungerford, West Berkshire, United Kingdom Kerridge Commercial Systems Full time

    Job Description:We are seeking a highly skilled Customer Experience Specialist to join our team at Kerridge Commercial Systems. As a key member of our organization, you will play a vital role in driving business growth and ensuring the success of our field service management platform.Key Responsibilities:Implement and build upon existing customer success...


  • Hungerford, West Berkshire, United Kingdom Honesty Group Full time

    Honesty Group is a community-led business operating pubs, restaurants, coffeeshops, and farm shops across Berkshire and Hampshire. Founded in 2014, we've grown to 15 sites, driven by our people-first approach and commitment to sustainability.We're looking for an upbeat individual to run the new shop and café at the Crown and Garter. This role combines...


  • Hungerford, West Berkshire, United Kingdom Adecco Full time

    About the Role:Adecco is looking for a proactive and organised Customer Account Manager to oversee key customer accounts and deliver exceptional service. You will be responsible for managing day-to-day operations, ensuring customer satisfaction, and building strong relationships with clients.Key Responsibilities:Take ownership of individual customer...


  • Hungerford, West Berkshire, United Kingdom McCurrach Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Development Executive to join our team at McCurrach. As a key member of our sales team, you will be responsible for driving sales growth and market share within your defined territory.Key ResponsibilitiesPartner with our customers to build outstanding relationships in convenience,...


  • Hungerford, West Berkshire, United Kingdom McCurrach Full time

    {"title":"Customer Development Executive", "description": "Join McCurrach as we embark on a dynamic journey to become the most innovative soft drinks company in the UK. As a key player in the FMCG market, we pride ourselves on setting high standards, being courageous, and pushing the boundaries of what is possible. We offer a range of iconic brands such as...


  • Hungerford, West Berkshire, United Kingdom Adecco UK Limited Full time

    We are seeking a Customer Service Specialist to join our dynamic team in a fast-paced environment. As the primary point of contact for customer account and order management, you will ensure accurate and timely data entry into our ERP system.Key Responsibilities:Serve as the main liaison between customers, production, sales, shipping, and warehouse teams to...


  • Hungerford, West Berkshire, United Kingdom Doves Farm Foods Ltd Full time

    Job DescriptionAt Doves Farm Foods Ltd, we are seeking a highly organised and detail-oriented Customer Service Coordinator to manage and process customer claims efficiently and professionally.Key Responsibilities:Handle and process incoming customer claims, ensuring accurate documentation and compliance with company standards.Investigate and assess claims to...


  • Hungerford, West Berkshire, United Kingdom McCurrach Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Development Executive to join our team at Britvic. As a key member of our sales team, you will be responsible for driving sales growth and market share within your defined territory.Key ResponsibilitiesPartner with our customers to build outstanding relationships in convenience,...


  • Hungerford, West Berkshire, United Kingdom Kerridge Commercial Systems Full time

    About the Role:We are looking for a talented Business Growth Manager to join our team at Kerridge Commercial Systems. As a Business Growth Manager, you will be responsible for driving business growth and ensuring the success of our field service management platform.Key Responsibilities:Develop and implement strategies to drive business growth and increase...


  • Hungerford, West Berkshire, United Kingdom Doves Farm Foods Ltd Full time

    Company Overview:Doves Farm Foods Ltd is a leading producer of organic and gluten-free products, dedicated to creating wholesome, sustainable, and delicious food products. We take pride in our commitment to quality and environmental stewardship.Job Overview:We are seeking a detail-oriented and empathetic Customer Service Coordinator to manage and process...


  • Hungerford, West Berkshire, United Kingdom Kerridge Commercial Systems Full time

    At Kerridge Commercial Systems, we're committed to delivering exceptional business management solutions for distributors, suppliers, resellers, wholesalers, and merchants. As our Account Manager, you'll play a vital role in driving sales growth and building strong relationships with our customers in the UK and Ireland.Key Responsibilities:Deliver the agreed...


  • Hungerford, West Berkshire, United Kingdom Kerridge Commercial Systems Full time

    At Kerridge Commercial Systems, we're seeking a highly skilled Business Development Manager to join our UKI Account Management Sales Team. As an Account Growth Specialist, you will be responsible for strategically managing a number of Accounts based in the UK, fostering strong relationships with internal and external stakeholders, and driving sales growth...


  • Hungerford, West Berkshire, United Kingdom Kerridge Commercial Systems Full time

    Kerridge Commercial Systems is a market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers, and merchants. We are seeking a highly skilled Business Development Manager to join our UKI Account Management Sales Team.Key Responsibilities:Deliver the agreed annual sales target...


  • Hungerford, West Berkshire, United Kingdom Kerridge Commercial Systems Full time

    About the RoleWe are seeking a highly skilled Business Development Manager to join our team at Kerridge Commercial Systems. This is an exciting opportunity to work with a market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants.Key ResponsibilitiesTo generate...


  • Hungerford, West Berkshire, United Kingdom Kerridge Commercial Systems Full time

    At Kerridge Commercial Systems, we're looking for an exceptional leader to drive the growth and success of our business in the UK & Ireland region. As General Manager, you'll be responsible for overseeing the operational, strategic, and financial performance of our locations, ensuring customer satisfaction, and maintaining operational excellence.Key...


  • Hungerford, West Berkshire, United Kingdom Kerridge Commercial Systems Full time

    About the Role:We are seeking a highly skilled Business Development Manager to join our UKI Account Management Sales Team. As a Business Development Manager, you will be responsible for managing a number of accounts in the UK, providing exceptional customer service and driving sales growth through strategic account management.Key Responsibilities:Deliver the...