Customer Experience Specialist

4 days ago


Hungerford, West Berkshire, United Kingdom Kerridge Commercial Systems Full time
Job Description:

We are seeking a highly skilled Customer Experience Specialist to join our team at Kerridge Commercial Systems. As a key member of our organization, you will play a vital role in driving business growth and ensuring the success of our field service management platform.

Key Responsibilities:
  • Implement and build upon existing customer success processes to drive business growth.
  • Guide and coach customers to achieve full business value from our platform.
  • Empathize with every aspect of the customer experience, putting their needs first.
  • Meet and exceed retention and overall customer satisfaction goals.

Required Skills and Qualifications:
  • 2+ years of customer success experience within a SaaS business.
  • Proactive and self-starter approach.
  • Strong problem-solving ability and great listening skills.

Benefits:
  • Flexible working hours.
  • Competitive salary: £45,000 - £60,000 per annum.
  • Thorough product and sales training.
  • The chance to be part of a rapidly scaling business.


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