Customer Support Specialist
4 weeks ago
Kerridge Commercial Systems is a leading provider of fully integrated business management solutions. We are seeking a highly skilled Customer Support Specialist to join our team.
The ideal candidate will have a strong background in customer success and a proven track record of providing exceptional support to customers. As a Customer Support Specialist, you will be responsible for ensuring that our customers receive the highest level of support and service.
Key Responsibilities:
- Provide timely and effective support to customers via phone, email, and chat
- Escalate complex issues to technical support teams as needed
- Collaborate with cross-functional teams to resolve customer issues
- Develop and maintain knowledge of our products and services
- Continuously improve customer satisfaction and retention
Requirements:
- 2+ years of customer success experience in a SaaS environment
- Strong problem-solving skills and excellent communication skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Knowledge of customer success processes and objectives
We offer a competitive salary, flexible working hours, and a comprehensive benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, please apply today.
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