Customer Service Representative

5 days ago


South Shields, South Tyneside, United Kingdom Keepmoat Full time

Main Purpose of the Role

We are seeking a highly skilled and experienced Customer Care Coordinator to join our Customer Care Team at Keepmoat. The main purpose of this role is to provide an efficient and effective customer care service, liaising with customers, contractors, site, and management teams while maintaining effective working relationships.

Key Responsibilities

  • Liaise with customers and sub-contractors to establish an excellent after-sales/maintenance response to all complaints/queries.
  • Ensure all materials and labor required are available prior to starting works.
  • Ensure the customer care/after-sales image by personally contacting customers after legal completion to ensure the customer is happy and satisfied.
  • Produce all relevant documentation relating to customer care accurately and in a timely manner.
  • Take responsibility for updating the customer database in a timely and efficient manner to ensure accuracy.

Requirements

  • Experience within a similar role in the housebuilding/construction industry would be beneficial but is not essential.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers, contractors, and site managers.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong organizational and planning skills, with the ability to manage multiple tasks and deadlines.
  • Passion for providing high-quality customer care and a collaborative team player.


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