Finance and Customer Support Coordinator

4 days ago


South Shields, South Tyneside, United Kingdom Zenith People Full time
Job Description

At Zenith People, we are seeking a highly organized and detail-oriented individual to join our team as a Finance and Customer Support Assistant. This role will be responsible for ensuring the smooth operation of our sales order processing and customer service functions.

Key Responsibilities:
  • Sales Order Processing: Review and tag sales orders on our ERP system to enable timely shipping to customers.
  • Customer Service: Respond to customer inquiries via email and phone, processing orders and taking payments on Shopify.
  • Finance: Manage customer accounts, including invoicing, payment chasing, and statement issuance.
  • Reconciliation: Daily reconcile of PayPal, Shopify, and credit card accounts on Xero.
  • Amazon Seller Management: Reconcile Amazon seller payouts and post charges.
  • Supply Chain Management: Book delivery notes against purchase orders in our system, Xero, and Hub Doc.
  • Accounts Management: Monitor and reconcile supplier statements and meter readings.
Requirements:
  • Attention to Detail: High level of attention to detail and accuracy.
  • Technical Skills: Proficiency in Excel and experience with ERP systems.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Work Environment: Ability to work in a fast-paced environment.


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