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Customer Care Team Lead

2 months ago

South Shields, South Tyneside, United Kingdom Keepmoat Full time

We are seeking a highly skilled and experienced Customer Care Team Lead to join our Customer Care Team at Keepmoat. As a key member of our team, you will be responsible for providing an exceptional customer experience, ensuring that our customers receive the highest level of service and support.

Main Responsibilities:

  • Liaise with customers and stakeholders to resolve complaints and queries in a timely and efficient manner.
  • Manage and maintain accurate records of customer interactions and feedback.
  • Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Provide coaching and guidance to team members to ensure they have the necessary skills and knowledge to deliver exceptional customer service.

Requirements:

  • Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work collaboratively as part of a team, with a customer-centric approach.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A collaborative and supportive work environment.
  • The opportunity to work with a leading homebuilder, with a reputation for delivering exceptional customer service.