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Customer Service Representative
2 months ago
Hometree is a leading UK residential home energy services company that provides comprehensive solutions for homeowners to transition to low-carbon living. Our mission is to help millions of homeowners look after their homes and ensure a greener future.
The RoleWe are seeking a highly skilled and experienced Sales Administrator to join our dynamic team. As a Sales Administrator, you will be responsible for handling customer inquiries, qualifying potential leads, and providing tailored solutions. You will support our sales team members, manage records, and ensure seamless coordination between Sales & Installations.
Key Responsibilities- Customer Engagement: Handle incoming inquiries, qualify potential customers, conduct outbound follow-up calls, and understand customer needs to provide tailored solutions.
- Sales Support and Processing: Manage and process inbound sales leads promptly and accurately, support team members by answering incoming sales calls, assist in scheduling meetings, managing correspondence, and ensure seamless coordination between Sales & Installations staff.
- Solution Design and Quotation Preparation: Engage with customers to determine if our products fit their needs, perform initial qualifications and explorations, provide indicative quotes, and develop accurate cost estimates for competitive quotations.
- Customer Record Management: Maintain organized and up-to-date customer records to support effective account management, create detailed reports using Microsoft Office tools, and generate and analyze sales reports to provide insights into performance against targets.
- Client Relationship Management: Offer excellent customer service throughout the sales and aftersales process, follow up on inquiries to ensure satisfaction, foster long-term relationships, and promptly address and resolve customer issues or concerns.
- Pipeline Development and Continuous Improvement: Strategically build the sales pipeline by collaborating with the team to form strong relationships with internal stakeholders and customers, stay updated on industry trends, and continuously enhance sales and administrative processes.
- Sales Support and Processing: Proven experience in accurately managing and processing sales leads and supporting team members.
- Customer Record Management: Expertise in maintaining organized customer records, generating reports using Microsoft Office, and analyzing sales data.
- Communication Skills: Excellent written and verbal communication skills to engage with customers and understand their needs.
- Customer Relationship Management: Strong interpersonal skills to build and maintain relationships with customers, ensuring high satisfaction.
- Attention to Detail: High accuracy in preparing quotations, managing records, and generating reports.
- Adaptability: Ability to manage multiple projects, meet tight deadlines, and thrive in a fast-paced environment.
- Renewable Energy Experience: Background in the renewable energy sector, particularly with heat pump and solar installations.
- Technical Proficiency: Experience with CRM systems and advanced Microsoft Office Suite.
- Pipeline Development: Proven success in building and managing a sales pipeline.
We use a multi-stage recruitment process to ensure we find the best candidate for the role. Our process includes:
- Initial Call: An introductory call with our Junior Talent Acquisition Partner to discuss the role and your potential fit.
- Skills-Based Interview: A detailed discussion about your past experiences with our Head of Sales.
- Final Stage: A meeting with our Senior Contracts Manager and Managing Director to explore alignment and expectations.
- Annual Leave: 22 days annual leave (plus bank holidays)
- Company Pension
- Onsite Parking
Hometree is an Equal Opportunity Employer. We are committed to creating an inclusive and representative environment where everyone can bring their full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day.
