Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team in South Shields, United Kingdom. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.
Key Responsibilities:
- Provide excellent customer service and assist customers with product selection, ensuring a seamless shopping experience.
- Offer product knowledge and advice to customers, ensuring they find the perfect solution.
- Operate the cash register and handle transactions efficiently, minimizing wait times and maximizing customer satisfaction.
- Maintain the store's visual presentation and stock levels, ensuring a welcoming environment for customers.
- Assist with stock replenishment and inventory checks, ensuring accurate stock levels.
- Ensure a clean and tidy store environment, adhering to company standards.
- Meet or exceed sales targets set by the store management, driving business growth.
Requirements:
- Previous experience in retail or customer service is highly desirable.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
- Ability to work in a fast-paced environment, with a flexible and adaptable attitude.
- Friendly, approachable, and customer-oriented attitude, with a passion for delivering exceptional service.
- Basic IT skills for till and stock management systems, with a willingness to learn and develop.
Benefits:
- Competitive hourly wage and sales incentives, recognizing individual and team achievements.
- Employee discounts on store products, offering a range of benefits and rewards.
- Training and development opportunities, enabling growth and career progression within the company.
- Friendly and supportive team environment, fostering collaboration and teamwork.
- Flexible working hours, accommodating individual needs and preferences.
If you are passionate about retail and customer service, we encourage you to apply for this exciting opportunity to join our dynamic team in South Shields.
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