Customer Service Representative

5 hours ago


North Shields, North Tyneside, United Kingdom Community Transport Full time

Job Description: We are seeking a customer-focused and results-driven individual to join our team as a Customer Service Representative in Byker, Tyne and Wear. This is an exciting opportunity to work with a dedicated team and contribute to the success of our charity by providing exceptional customer service and sales experience.

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About Us: Community Transport is a charity that provides accessible transport, affordable furniture, and professional driver training to support local communities. Our team works hard to create a great shopping experience for our customers while generating income for the charity.

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Your Role: As a Customer Service Representative, you will be responsible for delivering outstanding customer service, meeting sales targets, and assisting in the recruitment, induction, and training of volunteers and work placements.

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Key Responsibilities:

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  • Customer Service: Respond to customer inquiries, resolve issues promptly, and maintain high standards of customer satisfaction.">
  • Sales: Meet or exceed daily sales targets, while maintaining high standards of customer service.">
  • Volunteer Support: Assist in the recruitment, induction, and training of volunteers and work placements.">
  • Administration: Maintain accurate records, including gift aid processing and cash handling.">
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Benefits: We offer a competitive salary of £25,500 per annum, life assurance after successful probation, long service and annual team member awards, enhanced sick pay provisions, and employee assistance scheme and health advice.

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About You: To succeed in this role, you will need excellent communication skills, a strong work ethic, and the ability to work well under pressure. You must be able to lift heavy objects and work in a fast-paced retail environment.

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What We Offer: A dynamic work environment, opportunities for personal development and growth, and the chance to make a real difference in your community.



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