Customer Service and Administration Assistant
6 hours ago
Northumbria Healthcare NHS Foundation Trust offers exciting career opportunities for Customer Service and Administration Assistants - Apprenticeship Opportunity. This position provides the chance to develop your skills and gain experience in customer service and administration while studying towards a Level 2 apprenticeship qualification.
This 15-month apprenticeship includes:
- Earning a salary while studying
- Gaining job-specific skills
- Studying towards a related qualification, including literacy and numeracy (if required)
- Regular pastoral support and personal development reviews
- Employed on a 15-month training contract
- Benefits such as paid annual leave, comprehensive mandatory training, protected time for studies, and NHS discounts
The main duties of the job include:
To gain relevant work-based learning within a business administration environment, providing high-quality services to internal and external customers. Support and assist in the provision of customer service roles and administration services to designated departments or ward teams. Develop excellent customer service skills, behaviors, and service knowledge when delivering to customers. Provide data input, storage, retrieval of data, filing, handling of post, dealing with telephone enquiries and customers face-to-face. Work towards gaining a Level 2 customer service practitioner apprenticeship and become prepared and knowledgeable within the working environment. At the end of the apprenticeship, be work-ready for a customer service role.
The person specification for this role includes:
Qualifications
Essential
- Maths & English GCSE at Level A-E (9-3)
The estimated salary for this position is approximately £12,000 - £15,000 per annum.
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