Automotive Customer Service Specialist
6 hours ago
Ingenia Resourcing and Recruitment Ltd is seeking a highly skilled Automotive Customer Service Specialist to join our team. As a key member of our operations, you will be responsible for providing exceptional customer service while handling customer enquiries, booking customers in, arranging collections/deliveries, producing job cards, pricing up and selling additional work, keeping customers informed of progress/delays, invoicing and handling payments, and processing warranty claims.
Estimated Salary: £25,000 - £35,000 per annum, depending on experience.
About the Role:
This role is ideal for a motivated and organized individual with excellent communication skills. You will work closely with our team to ensure seamless customer interactions and efficient workflow management. A full current driving license is essential for this position.
Responsibilities:
- Handle customer enquiries in a timely and professional manner.
- Book customers in for appointments and services.
- Arrange collections and deliveries as needed.
- Produce job cards and manage workflow efficiently.
- Pricing up and selling additional work to customers.
- Keep customers informed of progress and delays, and handle invoicing and payment processing.
- Process warranty claims and resolve customer issues promptly.
Requirements:
To succeed in this role, you should have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. A full current driving license is also required.
Benefits:
We offer a competitive salary, a dynamic working environment, and opportunities for career growth and development.
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