Level 2 Customer Service Professional Training Programme

12 hours ago


North Shields, North Tyneside, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

Start your career in customer service with Level 2 Customer Service Professional Training Programme at Northumbria Healthcare NHS Foundation Trust. This 15-month apprenticeship provides the opportunity to gain relevant work-based learning within a business administration environment, providing high-quality services to internal and external customers.

This apprenticeship includes:

  • Earning a salary while studying
  • Gaining job-specific skills
  • Studying towards a related qualification, including literacy and numeracy (if required)
  • Regular pastoral support and personal development reviews
  • Employed on a 15-month training contract
  • Benefits such as paid annual leave, comprehensive mandatory training, protected time for studies, and NHS discounts

The main duties of the job include:

To provide customer-focused support and assistance in a business administration environment. Develop excellent customer service skills, behaviors, and service knowledge when delivering to customers. Provide data input, storage, retrieval of data, filing, handling of post, dealing with telephone enquiries and customers face-to-face. Work towards gaining a Level 2 customer service practitioner apprenticeship and become prepared and knowledgeable within the working environment. At the end of the apprenticeship, be work-ready for a customer service role.

The person specification for this role includes:

Qualifications
Essential

  • Maths & English GCSE at Level A-E (9-3)

The estimated salary for this position is approximately £12,000 - £15,000 per annum.



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