Mortgage Service Representative
3 weeks ago
About Us:
Hello Mortgage, a subsidiary of MyInfinity Finance Limited, is a trusted provider of mortgage and financial services. Our team is committed to delivering exceptional customer care while upholding strict regulatory standards.
This role involves managing initial customer interactions with professionalism and courtesy. As the first point of contact for inbound mortgage enquiries, you will conduct preliminary fact finds and affordability assessments to determine client eligibility. If a client meets the criteria, you will arrange calls with qualified Mortgage or Protection Advisers.
Job Overview:
This is an excellent opportunity for those aspiring to progress within regulated mortgage advice. We offer full CeMAP training to support your career development.
Key Responsibilities:
Customer Interaction:
- Handle welcome calls to introduce Hello Mortgage and explain its services.
- Ensure customers receive required documentation, including initial disclosure documents.
- Conduct preliminary fact finds and affordability assessments to evaluate client eligibility.
- If proceedable, explain next steps and book appointments with Senior Mortgage Advisers.
Compliance:
- Adhere to FCA regulatory requirements.
- Record all interactions and ensure transparency in client communications.
- Note: This role does not involve giving regulated advice and is not subject to SMCR.
Required Skills and Qualifications:
Knowledge:
- Familiarity with regulatory compliance, administration procedures, and sales processes.
- Understanding of CRM systems and Hello Mortgage's products and services.
Skills:
- Strong problem-solving and decision-making abilities.
- Exceptional customer care and effective listening skills.
- Excellent time management and organisational skills.
Personal Attributes:
- Patient, respectful, and trustworthy.
- Flexible and calm under pressure.
- Honest and professional in all interactions.
Benefits:
- A competitive salary package (£25,000 - £35,000 per annum).
- Full CeMAP training for career progression within regulated advice.
- A supportive and collaborative working environment.
- Opportunities for growth within a well-regarded financial services company.
As a customer-focused professional with an interest in regulated financial services, this role offers a rewarding career opportunity. You will have the chance to develop your skills and expertise while contributing to our team's success.
-
Regulated Mortgage Support Specialist
3 weeks ago
South Shields, South Tyneside, United Kingdom Lets Recruit Limited Full timeA highly skilled Mortgage Service Representative is required to join our team at Hello Mortgage. The successful candidate will be responsible for handling initial customer interactions, conducting preliminary fact finds, and arranging calls with qualified advisers. If you are a patient, respectful, and trustworthy individual with strong problem-solving...
-
First Point of Contact Mortgage Executive
3 weeks ago
South Shields, South Tyneside, United Kingdom Lets Recruit Limited Full timeWe are seeking a highly motivated and organised First Point of Contact Mortgage Executive to join our team at Hello Mortgage. The successful candidate will be responsible for managing initial customer interactions, ensuring compliance with regulatory requirements, and recording all interactions. If you are a flexible and calm individual with excellent...
-
Customer Service Representative
2 months ago
South Shields, South Tyneside, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to provide exceptional service and support to our customers at beBee Professionals in South Shields.Key Responsibilities:Engage with customers to deliver outstanding service and support.Participate in all aspects of the operational workflow to ensure seamless customer experience.Collaborate with team members...
-
Customer Service Representative
2 months ago
South Shields, South Tyneside, United Kingdom beBee Professionals Full time £25,000 - £35,000At beBee Professionals in South Shields, we're seeking enthusiastic individuals to fill the role of Customer Service Representative. As a key member of our team, you'll be responsible for delivering exceptional customer service and contributing to our operational success.Key Responsibilities:Engage with customers, providing support and service.Participate in...
-
Customer Service Representative
2 months ago
South Shields, South Tyneside, United Kingdom beBee Professionals Full time £20,000 - £30,000As a Customer Service Representative at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in South Shields, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register...
-
Sales and Service Representative
4 weeks ago
South Shields, South Tyneside, United Kingdom Park Road Group Full timeCustomer-Facing RolePark Road Group seeks a skilled professional for a Sales and Service Representative position at our petrol station in South Shields.About the Job:Work closely with our regional manager to achieve sales targets and maintain customer satisfaction.Conduct regular cleaning and stock rotation tasks to maintain a clean environment.Cover...
-
Customer Service Representative
2 months ago
South Shields, South Tyneside, United Kingdom beBee Professionals Full time £20,000 - £30,000We are seeking a highly skilled and customer-focused Customer Service Representative to join our team in South Shields, United Kingdom. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist...
-
Customer Service Representative
3 months ago
South Shields, South Tyneside, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in South Shields, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...
-
Career Opportunities in Customer Service
5 days ago
South Shields, South Tyneside, United Kingdom EE Full timeJob Title: Customer Service RepresentativeWe are seeking a charismatic and enthusiastic individual to join our Apprenticeship scheme. As a customer service representative, you will play a crucial role in ensuring our customers have an exceptional experience with EE.Your key responsibilities will include assisting customers with queries related to their bill,...
-
Customer Service Representative
3 months ago
South Shields, South Tyneside, United Kingdom beBee Professionals Full time £25,000 - £35,000Job SummaryWe are seeking a highly motivated and enthusiastic Team Member to join our dynamic team at beBee Professionals in South Shields. As a key member of our operational team, you will play a vital role in delivering exceptional customer service and contributing to our business success.Key ResponsibilitiesProvide outstanding customer service, ensuring a...
-
Senior Regional Business Development Coordinator
1 month ago
South Shields, South Tyneside, United Kingdom Lets Recruit Limited Full timeRegional Support ExecutiveWe are seeking a highly skilled and motivated individual to fill the role of Regional Support Executive at our office in South Shields. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and account management.About UsOur company, Sort Group, is a leading online portal...
-
Customer Service Representative
3 weeks ago
South Shields, South Tyneside, United Kingdom Lloyds Banking Group Full timeAbout Us: At Lloyds Banking Group, we strive to create a truly inclusive workplace where all colleagues have the opportunity to make a real difference. Our focus is on ensuring we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.Our Purpose: We are driven by a clear purpose; to help...
-
Senior Mortgage Consultant
5 days ago
North Shields, North Tyneside, United Kingdom BMC Recruitment Group Ltd Full timeJob Description:We are seeking a skilled Mortgage and Protection Consultant to join our client, an award-winning group of financial services and technology companies based in Newburn, Newcastle Upon Tyne.About the RoleCompetitive salary: £28,000 - £32,000 per annum (dependent on experience)The role offers a bonus scheme, full-time permanent position, and...
-
Part-Time Support Representative
5 days ago
South Shields, South Tyneside, United Kingdom Lloyds Bank plc Full timeGateshead Branch is looking for a highly motivated and customer-focused Part-Time Support Representative to join our team. As a key member of our branch, you will provide excellent customer service and support to our customers.Job Description:You will be responsible for providing high-quality support to customers, answering their queries and resolving issues...
-
Mortgage Product Advisor
5 days ago
North Shields, North Tyneside, United Kingdom BMC Recruitment Group Ltd Full timeJob Title:We are seeking a highly skilled Mortgage and Protection Consultant to join our client's team.About the JobSalary: £28,000 - £32,000 per annum (dependent on experience)The successful candidate will enjoy a comprehensive benefits package, including a bonus scheme, full-time permanent position, and hybrid working arrangements.Duties and...
-
Customer Service Representative
3 weeks ago
South Shields, South Tyneside, United Kingdom Iceland Full timeAverage Salary: £15,000 - £18,000 per yearWe are now recruiting for a Retail Assistant to join our supportive Iceland family. As a Retail Assistant, you are at the heart of our operation and we are looking for individuals who share our energy and passion and will contribute to our ongoing success.
-
Customer Service Representative
2 days ago
South Shields, South Tyneside, United Kingdom CV-Library Full timeJob Title: Telephone ResearcherWe are recruiting experienced telephone researchers to work on a temporary project in South Shields. This role is expected to last until Christmas, with the possibility of extension.Main Responsibilities:Contacting students by phone to gather feedback on their course experience.Ensuring all records are accurately updated with...
-
Remortgage Property Law Expert
4 days ago
South Shields, South Tyneside, United Kingdom Lets Recruit Limited Full timeJob SummaryWe are seeking an experienced Remortgage conveyancer to join our team as a Senior Mortgage Conveyancing Specialist. This role will involve managing caseloads, dealing with all stages of Remortgage files, and ensuring compliance with regulatory and SLA requirements.The ideal candidate will have excellent IT skills, experience using a case...
-
Food Service Operations Manager
2 weeks ago
South Shields, South Tyneside, United Kingdom Chartwells Full timeAbout Us: Chartwells is a leading provider of food and beverage services to schools across the UK. We are committed to delivering exceptional dining experiences that exceed our customers' expectations.Salary: £27,000 - £32,000 per annum (part-time, 12.5 hours/week), depending on experienceJob Description:Kitchen Operations: Oversee the preparation of...
-
Conveyancing Expert Wanted for Fast Paced Team
1 month ago
South Shields, South Tyneside, United Kingdom Lets Recruit Limited Full timeCompany OverviewWe are a forward-thinking property law firm looking for a skilled Conveyancer or Solicitor to join our busy team based in South Shields or Teesside.As a member of our team, you will work with a case management system, handling your own caseload from instruction through to completion, including Freehold Registered Sale Purchase Transactions...