Senior Regional Business Development Coordinator
1 month ago
We are seeking a highly skilled and motivated individual to fill the role of Regional Support Executive at our office in South Shields. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and account management.
About UsOur company, Sort Group, is a leading online portal providing mortgage brokers and intermediaries with access to a comprehensive range of conveyancing and property-related services. Our platform is designed to streamline the property transaction process, offering efficient solutions to support our clients' needs.
Job DescriptionThe successful candidate will serve as the primary point of contact for mortgage brokers, introducers, and suppliers within a designated region. The role requires building and maintaining strong relationships with key stakeholders, ensuring seamless communication, managing queries, and facilitating an efficient conveyancing process.
Key Responsibilities:- Handle incoming telephone calls and emails from brokers, introducers, and suppliers, addressing all queries promptly and within agreed service level agreements (SLAs).
- Proactively manage cases, providing brokers with regular updates to ensure transparency and efficiency.
- Collaborate with suppliers to resolve concerns raised by mortgage brokers, ensuring timely and satisfactory outcomes.
- Communicate proactively with all internal teams within Sort Group to enhance overall customer satisfaction.
- Engage in self-development and training to enhance skills, aligning with both personal and business objectives.
To succeed in this role, you will require:
- Excellent communication and interpersonal skills, with the ability to build and maintain professional relationships.
- Strong organisational skills, capable of managing multiple tasks and meeting strict deadlines.
- Proficiency in Microsoft Office applications, including Email and Word.
- Ability to work both independently and as part of a team, demonstrating initiative and adaptability.
- Experience in a customer service or account management role, preferably within the mortgage or property sector.
- A proactive approach to problem-solving, with keen attention to detail.
- Willingness to engage in continuous learning and development to stay abreast of industry trends and product knowledge.
We offer a competitive salary of up to £25,000, plus up to 20% performance-related bonus. Additionally, we provide opportunities for career progression within a growing and dynamic company, a supportive and collaborative work environment, and comprehensive training to enhance your skills and industry knowledge.
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