Customer Service Representative

2 days ago


North Shields, North Tyneside, United Kingdom Executemps Full time

Job Summary:

As a Customer Service Representative at Executemps, you will be responsible for providing exceptional customer service and support to our clients. You will be the first point of contact for customers, handling their queries, concerns, and requests in a professional and efficient manner.

Key Responsibilities:

  • Provide professional and efficient customer service via various communication channels, including phone, email, and chat.
  • Resolve customer complaints and issues in a timely and satisfactory manner.
  • Upsell and cross-sell products and services to customers, increasing revenue and customer satisfaction.
  • Work collaboratively with the sales team to identify and pursue new business opportunities.
  • Maintain accurate records of customer interactions and transactions.

Requirements:

  • Fluent Dutch language skills, both written and spoken.
  • Previous experience in a customer-facing role, preferably in a contact centre environment.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Ability to work in a fast-paced environment, handling multiple customer interactions simultaneously.
  • Flexibility to work a variety of shifts, including evenings and weekends.

What We Offer:

  • A competitive hourly rate, including holiday pay.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.
  • Concessionary European travel.

How to Apply:

Please submit your application, including your resume and a cover letter, to Executemps. We look forward to hearing from you.



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