Fines Officer

2 days ago


North Shields, North Tyneside, United Kingdom Brook Street Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Fines Officer. As a key member of our administration team, you will be responsible for providing exceptional customer service to our clients, handling fines and payments, and performing various administrative tasks.

Key Responsibilities

  • Handle incoming calls and respond to customer inquiries regarding fines and payments
  • Process and manage fines and payments, ensuring accurate and timely processing
  • Provide excellent customer service, resolving issues and concerns in a professional and courteous manner
  • Perform general administrative tasks, including data entry, filing, and photocopying
  • Assist with the distribution of post and other mail-related tasks
  • Support the team in achieving departmental goals and objectives

Requirements

  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic computer skills and proficiency in Microsoft Office
  • Ability to maintain confidentiality and handle sensitive information
  • Standard DBS required

What We Offer

As a Fines Officer with Brook Street, you will have the opportunity to work in a dynamic and supportive team environment. We offer a competitive hourly rate of £11.44 and free, secure parking at the location. This is a 37-hour week, Monday to Friday, with the potential for extension beyond the initial 3-month period.


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