Bilingual Customer Service Ambassador
1 week ago
Job Summary
CMS Recruitment Limited is seeking a highly skilled and multilingual customer service professional to join our team as a Bilingual Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and customers, communicating effectively in both English and Dutch.
Key Responsibilities
- Customer Service
- Provide professional and efficient customer sales and service in all duties
- Make reservations and handle enquiries to fulfil customer requirements
- First contact resolution of customers and clients queries, requests, orders and complaints
- Sales and Upselling
- Proactively contact existing and potential customers with the aim of up-selling products
- Match and sell our products or services to customers with confidence
- Teamwork and Flexibility
- Ability to work well in a team environment
- Flexible to work at all times in the contact centre, including evenings and weekends
Requirements
- Previous contact centre experience is not required
- Good proficiency and navigation skills around a pc, excellent keyboard skills
- Good telephone manner with a clear speaking voice
- Good communication skills and the ability to build rapport with customers
What We Offer
CMS Recruitment Limited offers a dynamic and supportive work environment, with opportunities for career growth and development. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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