Bilingual Customer Service Ambassador

1 week ago


North Shields, North Tyneside, United Kingdom CMS Recruitment Limited Full time

Job Summary

CMS Recruitment Limited is seeking a highly skilled and multilingual customer service professional to join our team as a Bilingual Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and customers, communicating effectively in both English and Dutch.

Key Responsibilities

  • Customer Service
    • Provide professional and efficient customer sales and service in all duties
    • Make reservations and handle enquiries to fulfil customer requirements
    • First contact resolution of customers and clients queries, requests, orders and complaints
  • Sales and Upselling
    • Proactively contact existing and potential customers with the aim of up-selling products
    • Match and sell our products or services to customers with confidence
  • Teamwork and Flexibility
    • Ability to work well in a team environment
    • Flexible to work at all times in the contact centre, including evenings and weekends

Requirements

  • Previous contact centre experience is not required
  • Good proficiency and navigation skills around a pc, excellent keyboard skills
  • Good telephone manner with a clear speaking voice
  • Good communication skills and the ability to build rapport with customers

What We Offer

CMS Recruitment Limited offers a dynamic and supportive work environment, with opportunities for career growth and development. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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