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Customer Success Operations Manager

2 weeks ago


London, Greater London, United Kingdom Salt Digital Recruitment Full time
Job Description

Job Summary

We are seeking a highly motivated Customer Support professional to lead our support team and drive service excellence.

The ideal candidate will have a background in customer support or customer success and experience working with customers in the leisure & tourism sector.

Estimated Salary: £38,000 - £42,000 Basic DOE per annum

Location: Hybrid / London based – initially will be in the office quite a lot whilst you are training and learning the platform then happy for you to be hybrid / remote.

Responsibilities:

  • To define what good looks like in terms of customer support
  • Design and implement a best-in-class support operation
  • Work closely with the Chief Sales Officer to drive customer satisfaction and loyalty
  • Develop and manage key performance indicators to measure service delivery
  • Ensure accurate and timely management of customer data in Salesforce
  • Build and maintain strong relationships with customers and partners

Requirements:

  • Proven track record in customer support or customer success
  • Experience working in the leisure & tourism sector – e.g. attractions, travel etc.
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • High level of flexibility and adaptability
  • Strong career ambitions with a desire to progress

Rates dependent on experience.