Commercial Operations Manager

3 weeks ago


London, Greater London, United Kingdom Motability Operations Limited Full time
Job Title: Commercial Operations Manager

We are seeking an experienced Commercial Operations Manager to join our team at Motability Operations Limited. This is a key strategic commercial leadership position responsible for all service, maintenance and repair contract negotiation, spend and relationship management across the dealer network.

The successful candidate will be rewarded with a competitive salary of £90,000 - £110,000 per annum, depending on experience, along with a range of benefits including annual discretionary bonus, 15% non-contributory pension, and life assurance at 4 times basic salary.

About the Role:
  • Create an environment that ensures our customers receive excellent customer experience and best value.
  • Schedule or deliver services promptly to ensure continuous mobility services and associated costs are minimised.
  • Implement strategic and tactical opportunities to reduce cost across the dealer network contracts.
  • Manage SLAs with dealers to ensure delivery against the customer proposition and where necessary proactively performance manage poor partner performance.
About You:
  • Extensive experience in OEM/senior aftersales/commercial roles, including at Director level.
  • Demonstrate experience of operating seamlessly between commercial requirements, customer experience deliverables and strategic priorities.
What We Offer:
  • Annual discretionary bonus.
  • 15% non-contributory pension.
  • Life assurance at 4 times basic salary.
  • Employee Discount Scheme.

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK.



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