Commercial Director

2 months ago

London, Greater London, United Kingdom Motability Operations Limited Full time

About The Role

This role is a key strategic leadership position within Motability Operations Limited, responsible for the overall commercial management of service, maintenance, and repair (SMR) contracts across the dealer network.

  • This position requires a strong commercial focus, ensuring that the services provided are value for money to the scheme, with a drive for high results and a delivery focus.
  • The role involves defining and designing contracts to achieve the balance between best value for customers and best commercial terms for the business.
  • You will be responsible for creating an environment with the dealer/SMR networks to ensure customers receive excellent customer experience and best value.
  • The role is responsible for implementing strategic and tactical opportunities to reduce costs across the dealer network contracts.
  • You will need to manage SLAs with dealers to ensure delivery against the customer proposition and proactively performance manage poor partner performance where necessary.
  • This is a commercial role that requires a data-driven approach to manage partner costs and ensure a value-added approach without impacting the customer experience.

About You

  • Alongside a customer focus, you will also need strong commercial awareness and an interest in the wider fleet and leasing industry, with a desire to learn about any outside influences that could impact us or our customers within the in-life experience.
  • You will need to effectively lead, develop, and motivate your team to drive a commercial strategic agenda that actively engages partners to deliver the best outcomes.
  • Commercial acumen, a drive for high results, and a delivery focus are essential for this role.
  • You will need to operate seamlessly between commercial requirements, customer experience deliverables, and strategic priorities.

What We Offer

  • An annual discretionary bonus.
  • 15% non-contributory pension (9% non-contributory pension during probation period).
  • Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help.
  • Employee Discount Scheme with a huge number of retailers and an app to save on the go.
  • Discounted Electric/Hybrid Car Salary Sacrifice Scheme.
  • Access to the Cycle to Work Scheme (we have showers, changing rooms, and secure bike sheds on site).

As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:

  • 28 days annual leave with the option to purchase and sell days.
  • Funded Private Medical Insurance cover.
  • Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP.
  • 1 day per year to volunteer – Staff can support a local charity or do a sponsored event while being paid for it.
  • Access to our fully accessible company allotment – Where we grow our own produce for local charitable organisations.
  • Access to Prayer room and quiet spaces while working in the office.

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