Customer Resolution Specialist

1 day ago


Peterborough, Peterborough, United Kingdom ACTIVATE GROUP LIMITED Full time
About Us

We were named by the Sunday Times as one of the UK's 100 fastest-growing private companies and employ over 700 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers involved in road incidents at our contact centres in Halifax and Peterborough.

We handle every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners. Our team is dedicated to providing exceptional service and ensuring that every customer has a positive experience.

As a Customer Claims Handler, you will play a crucial role in delivering this vision. You will be responsible for making and receiving outbound calls to and from customers, clients, 3rd parties, and repairers. Your goal will be to resolve claims efficiently and effectively, while providing exceptional customer service.

Key Responsibilities:

  • Making and receiving outbound calls to and from customers, clients, 3rd parties, and repairers.
  • Utilizing our bespoke software and databases to record, update, and maintain information related to each claim.
  • Taking ownership and responsibility for a Customer account and case load, including queries end-to-end from first contact to resolution.


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