Head of Claims Resolution

1 month ago


Peterborough, Peterborough, United Kingdom ACTIVATE GROUP LIMITED Full time

**Job Description:**

We are seeking a Head of Claims Resolution to join our team at Activate Group Limited. The successful candidate will lead a team responsible for resolving claims and providing an optimal customer experience.

The role involves analyzing performance data to predict and manage performance, collaborating with group functions to deliver customer contractual commitments, and identifying areas for improvement through audit, customer challenge, and feedback.

**Key Responsibilities:**

  1. Analyze performance data to predict and identify exceptions in claims resolution.
  2. Collaborate with group functions to ensure delivery of customer contractual commitments.
  3. Identify areas for improvement through audit, customer challenge, and feedback.
  4. Develop targeted improvement plans to enhance solutions and customer experience.
  5. Ensure all team members meet required standards and have relevant knowledge of regulatory and customer requirements.

**Benefits:**

  • Salary: £65,000 - £85,000 per annum (dependent on experience).
  • 33 days holiday (including bank holidays).
  • Personal health cash plan.
  • Enhanced maternity/paternity/adoption/shared parental pay.
  • Life assurance: three times basic salary.
  • Free breakfasts and fruit.

**Company Information:**

Activate Group Limited is a leading provider of accident repair services, working with some of the UK's largest fleets and insurance companies. We employ over 700 team members nationwide and are committed to delivering excellent customer experiences.



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