Energy Resolution Specialist
10 hours ago
At Hometree Group, we're at the forefront of transforming the residential energy landscape. Founded in 2015, our company began its journey in the home cover market. Today, we're spearheading a shift towards a future where home energy systems are decentralised, digitised and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers and smart controls.
This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively. We operate across three dynamic divisions: Financial Services, Energy Services and Home Services. Our goal is to guide UK homeowners on their journey towards more sustainable energy solutions and support them every step of the way.
With over £85m raised in capital, we've expanded operations through four key acquisitions and covered over 100k homes across the UK. Our team of over 250 passionate employees is dedicated to transforming the industry one home at a time.
The role of Complaint Handler involves providing exceptional service to both customers and operational teams within Hometree. As an Energy Resolution Specialist, you will work alongside our escalations team to support customers with complex and complicated queries. You'll need to display expertise in regulatory compliance, report to underwriters and help identify areas for improvement in our processes and way of working.
Your responsibilities will include:
- Ownership and accountability
- Compliance with regulatory requirements
- Exceptional customer service
- Meeting deadlines and managing time efficiently
- Reporting and analysis
- Leadership and guidance
We're looking for individuals with a minimum of 2 years experience in complaint handling, at least 5 years experience in customer service roles and a solid understanding of FOS and FCA regulations. You'll need exceptional communication skills, strong written communication skills and the ability to quickly grasp and navigate systems effectively.
Our recruitment process includes an introductory call with our Junior Talent Acquisition Specialist and a detailed discussion about your past experiences with our Customer Care and Escalations Team Lead and our Head of Customer Care and Repairs.
We offer a competitive salary of £32,000 - £42,000 per annum, depending on experience. Additionally, you'll enjoy:
- 33 days holiday inclusive of bank holidays (pro-rata)
- Flexible remote working with a requirement to attend our Peterborough/London office on a monthly basis (dependent on location)
- Free boiler and home emergency cover with Hometree
- Discounted gym membership
- £500 home office allowance
- Support for your mental health and wellbeing
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