Complaint Resolution Specialist

2 weeks ago


Peterborough, Peterborough, United Kingdom Hometree Full time
About Hometree

Hometree Group is a leading organization driving innovation in the residential energy sector. With a strong focus on sustainability, we aim to empower homeowners to manage their energy more efficiently and cost-effectively.

We operate across three dynamic divisions: Financial Services, Energy Services, and Home Services. Our goal is to create a better planet by promoting sustainable energy solutions.

The Job Description

This role requires a skilled Complaint Handler to provide exceptional service to our customers and operational teams. Working alongside our Escalations team, you will support customers with complex queries, display expertise in regulatory compliance, and contribute to process improvements.

Your key responsibilities will include:

  • Investigating and resolving customer complaints in line with policies and regulations.
  • Ensuring business adherence to relevant regulatory requirements.
  • Delivering exceptional customer service to meet customer expectations.
What We Offer

We provide a competitive salary of £28,000, inclusive of £42,000 upon successful completion of a probation period. Additional benefits include flexible remote working, free boiler and home emergency cover, discounted gym membership, and regular team socials.



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