Complaint Resolution Specialist
2 weeks ago
Hometree Group is a leading organization driving innovation in the residential energy sector. With a strong focus on sustainability, we aim to empower homeowners to manage their energy more efficiently and cost-effectively.
We operate across three dynamic divisions: Financial Services, Energy Services, and Home Services. Our goal is to create a better planet by promoting sustainable energy solutions.
The Job DescriptionThis role requires a skilled Complaint Handler to provide exceptional service to our customers and operational teams. Working alongside our Escalations team, you will support customers with complex queries, display expertise in regulatory compliance, and contribute to process improvements.
Your key responsibilities will include:
- Investigating and resolving customer complaints in line with policies and regulations.
- Ensuring business adherence to relevant regulatory requirements.
- Delivering exceptional customer service to meet customer expectations.
We provide a competitive salary of £28,000, inclusive of £42,000 upon successful completion of a probation period. Additional benefits include flexible remote working, free boiler and home emergency cover, discounted gym membership, and regular team socials.
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Complaints Resolution Specialist
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Complaints Resolution Specialist
2 weeks ago
Peterborough, Peterborough, United Kingdom CCA Recruitment Group Full timeCompany OverviewCCA Recruitment Group is a leading recruitment agency within the Financial Services Sector, dedicated to connecting top talent with exciting opportunities.We are currently seeking an experienced Complaints Case Handler to join our client's team. This role will involve fact finding, investigating and resolving customer complaints in a...
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Complaints Resolution Specialist
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