Customer Service Resolution Specialist

3 weeks ago


Peterborough, Peterborough, United Kingdom CCA Recruitment Group Full time
Role Overview:
We are seeking an experienced Customer Service advisor to take on a new challenge as a Complaints Case Handler. In this role, you will be responsible for fact-finding, investigating, and resolving complaint cases within the Financial Services Sector.

About the Role:
This is an exciting opportunity for someone looking to develop their skills in customer service and complaint resolution. You will work closely with our client to resolve complaints by gathering information from files and third parties. Occasionally, you may need to call customers to gather more information to resolve the complaint.

Requirements:
To be successful in this role, you must have previous experience in customer service where finding root causes to issues is a key skill. While complaints experience is not necessary, having excellent communication and problem-solving skills is essential.

What We Offer:
A competitive salary of £25,000 per annum, a dynamic work environment, and opportunities for career growth and development.

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